ComplaintsforJiffy Lube

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On ** Aug I took my 2008 ****** ****** in to have the AC charged and Coolant changed out. My driver side window was working fine when I gave the tech my key fob. While I was paying (transaction was completed) the other tech that worked on my AC came in and ask is there a trick to put your window up, I replied the passenger side? He said no, then I said no I'll take a look. When I walked out to the car my driver side window was rolled all the way down I attempted to roll it up but could not (it was stuck) you could hear the motor but the glass was stuck. I ask the tech who cashed me out to help he began to try and get the glass out, however the other tech came over and said "its our policy to roll the window down" and they cant fix it because they "don't do windows" I can go the street to *** to get it repaired. I then ask to speak with a manager because my window was working fine when I arrived. He went to get the manager and I followed him to the adjacent bay. I stood outside of the bay while the tech talked to Brittany the manager who was under the hood of a vehicle. I could only hear her say Im not talking to her did you tell her (speaking to the tech). I said I'm right here to talk to, after about 2-3 min the tech came and said she doesn't want to speak with you. I ask was there someone over her he said yes Im going to call. I proceeded to call the **** number on the receipt (no answer so I left a message). The tech came back out and said higher headquarters is making her come talk to you "its our policy to roll the window down". I waited another 20-30 mins in between both bays for Brittany to speak with me she never came out. I found another auto repair place to repair my window (the weather called for 90% rain) paid an additional $343.78 ******* ******** Auto. While enroute to the glass repair I received a phone call from ****** ****** (said he was the Vice President) ************* He was abrasive and rude stated I was offered quote to fix it and was not.

  Business response

  09/05/2023

  jiffy lube would like to request a detailed invoice for the window repair that states exactly what was repaired.

   

  Customer response

  09/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: Added correct receipt format 
  
  Sincerely,
  
  ******** ******

  Business response

  09/15/2023

  **** *******

  jiffy lube is denying this claim. We have requested a detailed bill for the window repair and all that has been presented to us is a credit card transaction receipt. This receipt does not show what exactly was repaired Our service was performed under the hood of the vehicle not inside the door pane therefore we are denying this claim. 

  Customer response

  09/26/2023

  I am just receiving this message, therefore was not given time to respond to Jiffy Lube. As a credit card receipt not understanding how that will prove what kind of work was performed? I was verbally told the window had to be let down (that's their policy ) when working on the air system. Considering this is the second time that I have not recieved emailis in a timely manner i would like to be contacted telephonically* ************ Please

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩