ComplaintsforJ & M Golf Carts
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Complaint Details
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Initial Complaint
01/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
J & M rebuilds gas engines for golf carts. We have had J & M rebuild two engines for our company, one worked fine, the other we had to recrate and send back to them because they did not get it done correctly. We discovered this after reindstalling the engine in a cart. We then had to pull the engine back out, recrate and return it to J & M. It has been 4-5 months now that they have had the engine. After many calls and messages left trying to get answers of when we will receive the engine back, no return calls at all. The laast message that I left for them on Monday the 16th of January 2023 was if I did`nt hear back from them that I would be contacting the BBB. We heard nothing back from them. The engine is worth $1000.00 if it is in running condition. We would at least like our engine returned as they do not make that particular engine any longer, as well as it goes into a cart we have for sale for $11K. Cannot sell the cart without an engine. So basically they have stolen our engine and we want to help prevent this from happening to anyone else. Not including the amount of money for the engine we are out $500.00 for removing, reinstalling the engine as well as paying for the re-crate and shipping.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.