ComplaintsforEvans Kia

• Initial Complaint

  04/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  -Purchased vehicle the first week of February -Temp tag expired ***** ** -called and left several voicemails with the tag office as well as finance department -have not received new tag/credentials for new tag

  

  Business response

  05/08/2023

  We only collect sales tax on vehicles purchased by customers who live out of state. The customer is informed when they sign the tag and title paper that they will take their paperwork to their local tag office in order to complete the tag process with. We have assigned a Finance Manager to reach out and assist the customer with this.  

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In ******** of 2022, my 2020 Kia ********* malfunctioned in 2 ways, the A/C compressor ruptured an o-ring and a bracket on the sunroof broke. The car had roughly 63K miles on it. I took it to Evans Kia and they told me that I had exceeded the mileage limit. I understand the a/c compressor not being covered but the sunroof had only been used 8 times and was malfunctioning. They stated even though the car was only 2.5 years old both items are not covered under they’re warranty.

  

  Business response

  04/12/2023

  I have reviewed the customers repair order from ******** ***** 2022. The only complaint on the repair order was for the air conditioner not working. I spoke with the advisor that handles the repair order. She stated that he mentioned the sunroof not working, she advised him that it would have to be sent to the sunroof shop we use for sunroof repairs. She also advised the customer that both components were covered under the Kia 5 year or 60.000 mile (whichever comes first) the vehicle had 73,300 miles on it on ******** **, 2022. Customer stated he was more concerned with the a/c concern and would deal with the sunroof concern at a later date.The sunroof issue would have to be diagnosed to see what parts are needed and then we could give the customer an estimate for repairs. Bobby O**** Service Director, Evans Kia

  Customer response

  05/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:  An estimate has already been received from the subcontractor of $3200 but the dealership accepts no responsibility for a defective product.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Fraudulent contract, lied about banking institutions, credit false income for approval, sold a lemon and will not service and adhere to customer complain of dissatisfaction. **** car not drivable low clearance.

  

  Business response

  09/15/2022

  Business Response /* (1000, 8, 2022/08/31) */ ****************************************************************************************************** After speaking with the customer, the reason for the complaint was due to excessive fuel consumption with their**** *****. Customer stated they brought the ***** in for service and service failed to address the issue and was hoping to be reimbursed for the cost of fuel. I requested time from the customer to pull the service records and review all the information. Review of the customer's repair order and service history shows the first oil change was at 11,041 miles on ********* and the second oil change was at 22,710 miles on ******** when the customer was here to address the issues they were having with the *****.****'s routine maintain states oil should be changed every 5,000 miles or 6 months. Currently service believes the issues with the ***** to be the customer not maintaining their *****. Service performed an oil change and cleaned sensors in effort to resolve the customers issues. In effort to assist the customer, we are inspecting the ***** again to see if the issue still exists. I am also arranging to cover the customer's car payment this month to assist them while the vehicle is here and being inspected. Consumer Response Resolved

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This Service Department. worked on our***15 ******* on Dec. ***************** . We were dissatisfied with our experience. We took it in on Dec.*** for a grinding noise in the front end suspension. We were told that both struts needed replacing. We returned to pick it up we were told by the service writer that there was still a noise in the front end when a hard stop. Then were told the the vehicle now needed new control arms. When I drove away the noise was worse than when we brought it in on the***th. The noise started not at a hard stop but as soon as the caliper engaged on the disc and was louder as the vehicle came to stop. We were told one control arm was in stock. I took it back this time to a second service writer and they had discovered parts had been left out on the struts replacement, inspiring great trust in the mechanic that worked on the SUV. The control arm in stock was the wrong side so the part needed to be ordered. I explained to him that the original service writer told us that because they had returned the vehicle to us in worse,  he felt we wouldn't be charged for the labor. He called me to say the service manager would backup what the original service writer told us. Great customer satisfaction right! We were not even offered a token refund to lessen our disappointment in there less than sterling accuracy in diagnosis skills and lack of backing an employee' s promise to us.

  

  Business response

  08/15/2022

  Business Response /* (1000, 5, 2022/01/27) */ We repair vehicles based on the area the noise is coming from, the struts were where the noise was coming from. After replacement of the struts there was a noise coming from the lower control arms that we heard on test drive. We went thru the same diagnostic process as the first time and found this noise to be coming from the lower control arms. When it was brought back for the lower control arms to be replaced there were two spacer mounts that were originally ordered wrong and we replaced those at no cost to you (labor/part). We did not have the lower control arm in stock that we originally had as it had been sold. We ordered the lower control arms at that time and rescheduled you when parts arrived. We replace the left lower control arm and still heard a slight noise from the right side. The service advisor had given you a initial price and gave a secondary price when he called you about the other control arm. You agreed to pricing. Once the repairs were complete you then stated to the advisor that the original advisor (he was out sick for 3 weeks, returned on ******** had told you we would take care of the labor for your inconvenience. He came to us and we went back and looked at the previous repair orders for notes on this. Our policy is to put notes in the repair order or in the comments section when we offer customer assistance. We did not find any notes on this, I offered to talk to the original advisor after he returned to work and the advisor you were working with relayed this to you. The original advisor stated he did not recall making that statement (he said that he stated that we would install the strut mounts on original repair at no charge (parts/labor) due to be ordered incorrectly. We feel like we have done our due diligence in reviewing this concern and feel that we have done everything that we needed to do in our best ability and expertise in this repair.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Dyer kia in regards to purchasing a car. At the time I was driving a 2016 **** that had no damage and low Mileage. They said my car wasn't worth anything to them and all they could put me in was a 2015 ******** I was told the car had been certified by their mechanic. I accepted the deal based on monthly payments. I had the car a week and had to put 700$ in to fix brakes and rotors and alternator issues. Now I'm having engine problems that I can't Afford to fix. It was as if I wasn't worth their time because I couldn't afford a luxury car. Now I'm stuck paying for a car that may breakdown any day. I don't recommend them for anything.

  

  Business response

  07/27/2022

  Business Response /* (1000, 5, 2022/01/10) */ The 2015 ******* was purchased AS-IS without any warranty on May **, 2021. The customer was offered the option to purchase warranty while in the finance office and it was explained purchasing a vehicle with 94,190 miles without warranty could lead to costly repairs. We perform a safety inspection on all vehicles before we offer them for sale. Any items on this safe inspection that do not meet standards are corrected. Our internal record for this vehicle shows we replaced the tires and front brakes as they did not meet the requirements. This service was completed on May **, 2021, two days before it was purchased. Consumer Response /* (3000, 7, 2022/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the brakes had been replaced then why did I have to have rotors and pads replaced shortly after purchasing car . I will not recommend Evans Kia to anyone they do not stand behind what they sale Business Response /* (4000, 9, 2022/01/13) */ We are more than happy to provide the service records at your request. Again, the *** was purchased almost a year ago, As-Is and warranty was declined. Regarding the brakes and mechanical issues, the vehicle has not been back to Evans Kia for any type of service since date of purchase. You stated you had to spend $700 within a week of purchase. If you had problems the first week of you purchase, you should have brought the vehicle in at that time for us to diagnose it. Had you brought the *** back to us a couple of weeks after purchase we would have been more than happy to address any issues. Due to the amount of time passed since your purchase we are unable to assist you further.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩