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Business ProfileforTaxSlayer.com
At-a-glance
Customer Complaints
99 complaints closed in last 3 years
25 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 945 Broad St, Augusta, GA 30901-1289
- BBB File Opened:
- 1/14/2005
- Years in Business:
- 32
- Business Started:
- 1/1/1992
- Business Incorporated:
- 8/30/1999
- Accredited Since:
- 2/11/2005
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- TaxSlayer Books
- Taxslayer Pro
- TaxSlayer
- Business Management
- Mrs. Christina Ayres, Service Coordinator
- Contact Information
Customer Contact
- Mrs. Christina Ayres, Service Coordinator
- Additional Contact Information
Fax Numbers
- (706) 868-1955Primary Fax
Phone Numbers
- (888) 420-1040Other Phone
- (706) 868-0985Other Phone
- (706) 868-1955
Customer Complaints
99 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
30 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Timothy L
07/09/2024
TaxSlayer.com Response
07/16/2024
Customer contacted us on ****2024 regarding the outstanding program fees. We indicated that the user choose to have the fees deducted from the refund. The user did acknowledge this to be true. That agreement states that the fees are due when the IRS funds the return or within 21 days if the IRS does not process the refund, whichever comes first. The agent indicated this in the call before the customer hung up.
If the customer received letters from the IRS indicating an issue with the return, copies of the notice should be sent to us at *********************. If the IRS only states there is a delay in processing, the user will need to reach out to the IRS. We are not able to determine why the IRS has not processed the refund without the notice.
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