Business ProfileforCoobie

I ordered two bras mid May 2023. I received confirmation that the order had been shipped on May 20, 2023. I contacted customer support on May 23, 2023 to determine when the order would arrive. ***** confirmed that the order had been shipped. That same day I received a call from a gentleman informing me that a package was found outside a LADWP substation 25 miles from my home. I inquired about the sender and he said it was from a T-shirt company. I did not order any t-shirts so he was going to take the package to a *** store to be returned. Once I was able to log into the coobie site I discovered my order had been delivered. I emailed Coobie support to inform them that I had not received my order. I was informed a new order would go out. On May 31 I contacted Coobie support again to determine when I'd receive the replacement and there was no response. It then occurred to me that the order that was delivered 25 miles away was my order. After no response from Coobie I disputed the charge and I received a credit pending investigation. Coobie had the nerve to say the bras were delivered and the credit was denied. I have contacted Coobie support again and they continue to be sorry and indicated they are sending out a new order. I have disputed the charge again with my credit card company.