ComplaintsforCoobie

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 11/27/22 I placed order with Coobie.com ( **************) My credit card was charged $72.00 and I received the items ordered. Unfortunately, those items did not fit properly and I requested a return. I was instructed by Coobie via email on 12/05/22 to KEEP THE ***** AS A COURTESY and was informed that I would be refunded $72.00 OR if I wanted to try a different product, that I had the option to use the $72.00 as a credit (refund code 87f2fceed243933d). On 12/07/22, I chose to USE ONLY PART of the $72.00 credit and placed a second order **************** for 2 items TOTALING $48.00. On 12/16/22 I received a refund to my credit card for $24.00. Unfortunately, the items from the second order did not fit properly and I requested a return . The items from the 2nd order ************** were returned. On 12/19/22 I received an email confirmation from Coobie.com stating that return was received. My initial purchase amount was $72.00 - I have returned all items as instructed by Coobie.com, however to date I have still not received the remaining $48.00 owed to me. I have contacted Coobie at the only contact info. given at ************************************ on 01/03/23, 01/17/23, 01/18/23, 01/25/23

  Business response

  02/01/2023

  We have contacted the customer directly and refund the full amount to her original payment methord on January 30.

  Please check the attachments we add.

   

  Best,

  Coobie

  Customer response

  02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered two bras from Coobie on 08/20/22. The order *************. I used an **************** card and paid $48.00. I received the package on August 27 and only 1 bra was included. After sending 4 emails to support Coobie, they dont list a phone number, I didnt get any response. Called my **************** to complain and heard from them shortly after but they insist I received the package. I did but only half was included. Their customer service is terrible and I dont see that this will ever get resolved. *************************.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of Transaction: 7/25/2022 Amount of money paid to business: $55.25 What business committed to provide: Able to return if not satisfied. Attempted twice see upload of e mail. Nature of dispute: Request to return items. They are too small. Tags still attached, have original packaging. Coobie responded. See upload of their response to go to returns and fill out, and upload of my response unable to do so because it says beyond 30 day return window which it was not. Whether or not the business has tried to resolve the problem: No. They have not reached out to assist with return since I emailed them I was not able to return using their automated form. See upload of email to them advising them of issue.Order number: CO-********** I want to return these items with tags still attached. I have original packaging. I want company to send me a no cost return shipping label so I can return with free shipping and get a full refund.

  Business response

  09/01/2022

  Dear Officer,

  We are sorry hear about this complaint and thank you for bringing this to our attention. Please see below for our timelines.

   

  -The customer placed the order on July 25, 2022 and received it on July 29th. (see attachment-order detail and attachment- shipment detail)

  -Later, she consulted us about the return policy on August 20th. We immediately responded within an hour and directed her to our self-service return center. Since then, we have not heard from her again and therefore we thought the thread was closed. (see attachment-first conversation)

  -Upon receiving this complaint, we immediately tested the return process for the same item with our return center at returns.shopcoobie.com and everything worked fine. (see attachment-return test)

   

  Our guess is that she could've missed the final return date and thus was not able to return the order. We have customers who had the same experience once in a while. In the scenario in which they just barely missed the return date and reached out to us, we would often still process their return/exchange manually, in a good faith to provide better services to them. Unfortunately in this case, we didn't heard from her since her first email and only learned about what happened after from this complaint. (see attachment-conversation)

   

  Upon receiving this complaint, we are also immediately reaching out to her again and hopefully we can come to a resolution(see attachment-contact again)

   

  Thanks in advance for reviewing this case and hope you have a great day!

  Best,

  The Coobie Team

  Customer response

  09/03/2022

  I have not had any correspondence from Coobie as they state in this BBB note. I wish they would so I can just return tagged, certainly too small to use with original packaging for free return shipping and full refund. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩