ComplaintsforFinnicky Car Sales & Repair

• Initial Complaint

  03/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/17/23, H3134***3303636343131H received my vehicle. It was leaking coolant; a week later, ****** called and stated that it was the oil coolant housing unit; after they fixed the housing unit, she called and stated that it was the **vape hose. I grew concerned and asked if they had fixed the wrong thing. ****** assured me both were an issue and that the first diagnostic test missed the e-vape hose. ****** called and said my car was fixed and ready to pick up. I tried to pay via credit card, but ****** said she could only take funds via CashApp or cash. I told her that that was not a good business practice and made me uncomfortable. She stated that if I couldn't pay with cash or Cash App, she would have to take the parts off my car. I got very offended; I was always going to pay; I didn't understand why her business didn't take credit cards. I picked my car up, and my drive train light came on that same day. I called Aretha on 2/27/23 and told her that my car was having a new issue that was not there before I brought it to her. She insisted that I bring my car back, so I did. She called and said I needed new axles on my vehicle and charged me $757.01. After that didn't fix the drive train light, she said it was my battery and charged me $284.99. At this point, I felt like they were guessing and fixing anything. Finally, ****** called and said my vehicle was ready on 3/7/23.I picked up my vehicle, and 30 minutes later, the drive train light came on again. I called Aretha on 3/7/23, and she wanted me to return my car a third time. I refused, they had my car for 3.5 weeks, and it was still broken; I had lost all trust and confidence in their ability to fix it properly. I took my car to ****************, and they diagnosed and fixed it in a few days. They said the previous work could have been better. H3134***3303636343131H left the hose detached, and they cracked my air intake hose. ****** refused to refund me the additional cost of getting my car H323533***3363132***7Hed by professionals. Quote # *** and 379.

  Business response

  03/29/2023

  The customer is always right. We strive to put safety, performance, and skill first. We are here to address this complaint as best we can. We apologize that the customer feels this way. She was very adamant about time. We worked after hours til 8PM to get her car back to her the first time. The 2nd time her car was here unfortunately, our shop was full but, it took time. 6 days later she requested her car back March 29, 2023 @7:26am. We sent over an invoice, and we gave it to her. Please see attachments. We have other photos if and when needed.

  Customer response

  03/30/2023

   
  Complaint: 19617988
  
  I am rejecting this response because the owner, ****** called me on March 7, 2023 and stated that my car was ready for pickup and that all the codes had cleared, and she gave me the diagnostics pre scan report; which I have attached.

  Also, ******, continues to not acknowledge any faults by her mechanics and their negligence in handling my vehicle. 
  

  Sometimes in life adults require a judge to make them do the right thing and I believe thats the case here. ****** does not understand business ethics nor does she understand accountability. 
  

  I had to take my car and have it repaired due to that damage her mechanics caused. There is absolutely no reason why I should have to wait three weeks to get my car repaired only for my car to not get repaired. Finnicky is a disgrace to small businesses. 
  

  Also, how is ****** allowed to funnel money through her personal Cashapp account for business transactions? Maybe thats a better question for the IRS? 
  

  I would like to be made whole; if not, Ill see Finnicky in court. 
  
  Sincerely,
  
  ***************************

  Business response

  03/31/2023

  Unfortunately, the matter at hand was unable to be resolved in a more favorable manner. This particular customer requested receipt of her vehicle prior to the completion of service. She was not satisfied with the experience she had and has since decided that this matter would best be handled in court. She elected to take her business elsewhere for further repair and subsequently expected us to pay for a bill that we had no hand in creating. In the interest of doing good business and being fair and equitable, we shall resolve until further communication.

  Customer response

  04/01/2023

   
  Complaint: 19617988
  
  This matter is not resolved, I will see Finnicky in court; however, I need to request an audit from the *** to ensure that Finnicky is "doing good business" and file a complaint with the *** (Inspector General) to make sure that no other consumer gets scammed the way I have. It would have been best to do the right thing and reimburse me the additional $618 I incurred due to the sloppy, negligent work of Finnicky. Now I have documentation of Finnicky admitting that they didn't fix my vehicle after three weeks of having it. No further response is required from Finnicky at this time.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 30, I overpaid by over $400.Finnickly Auto sales, there were some missed computations based on the work performed and completed by her shop. I spoke to her on Sept. 30 and she told me to return to her shop on Saturday, Oct 1 to discuss and resolve this however when arrived and began to share the numbers she refused. I did follow up on October 4 (text) and 5th (voice call) and she replied she would have something for me and we could discuss it that Friday or Saturday. I was not available for those days. I did stop by her shop on Oct 10, in good faith and she clearly told me she would not be refunding me for work she did not complete and that I paid others to do. She was to complete the items on my estimate and accepted to do it at the prices listed. However, she did complete some of the items and some were incomplete or had to be completed by others. I paid her $1068.00 and with the estimate and my additions, it should have been $588.56.

  Business response

  11/21/2022

  *********************************,

  As I explained to you at my office. The work done on your vehicle warranted the amount paid. The work for the 2015 KIA ****** LX 4D SED 4-2.4L Gasoline Direct Injection Dark Cherry Vehicle was farmed out to our shop by your body work shop. Said repairs were commenced and completed by our shop.  The pricing you have from you insurance has nothing to do with our shop for we did not submit a price to you or your adjuster. The amount paid to us came from the shop that farmed out the work. You want me to give back money that you feel I should have charged as payment and not what was told to you by the shop owner and you paid that bill.

  For you (Ms. ********* had some one come in and wash your car at late evening and leave the car doors open. I was not made aware and this was after our shop work hours. You also had a small part (cover) that we ordered for your car; but you purchased the part from a junk yard attached on your car while we was away from the property after our shop work  hours. I was not made aware of this either. At this point the car was your responsibility.

  This part was a cover for the *** connections face and only the cover. The *** connections were properly affixed however the clamps would not hold the cover in place. Again we ordered the part but you had someone else do this work for you. After someone else worked on the car we felt like we are not responsible for any damages if any that *** have occurred. 

  Customer response

  12/08/2022

   
  Complaint: 18436546
  
  I am rejecting this response because:
  

  I reject the response from Finnickly Auto sales.

   

  Why;  The auto shop to whom she replies is the shop owner who agreed there was an error in his computations. Noted he credited her for the battery and she did not do the work. note he supplied a receipt for the battery work. When speaking at a meeting at her office I shared the documents and how there was an error in computations. And she still refused to pay me. 

   

  When I picked up the car and spoke to her on the phone she agreed and confirmed she would withhold money from depositing to reimburse me for errors in computations. . However, as I stated in the original statement when we meet and I did the computations with her she refused to reimburse me based on the mistakes. The shop owner she states about also attempted to speak with her but she still refused. She did not accurately complete the work and there were over three witnesses to the incomplete work. She confirms this, as she stated in her reply back. earlier she asked me to come back to be done.  

   

  If she was aware of the incomplete work and any additional ordering needed that confirms she didn't complete some work she was paid for. Then when I returned on October Saturday which she requested, she was unable to complete the work. 

   

  I Reject her reply. The work done and farmed (out in her words) was based on the insurance document and using it as the guide for the work completed. I am requesting my refund for the work not completed by Finnickly Auto. 

  
  Sincerely,
  
  *****************************

  Business response

  12/23/2022

  *********************************,

  Said repairs were commenced and completed by our shop.  The pricing you have from you insurance has nothing to do with our shop for we did not submit a price to you or your adjuster.
  (Your adjuster ****************** agrees) and states this is a matter you should work out. You and I never made arrangements or submitted a supplement. This part was purchased and is a loss to our company. You chose to get it from the junk yard on your own and did not otherwise make our company aware.  The work you had done ( a small cover that goes over your (USB PORTS) by someone else does not total what you are asking for  as a refund. The part was $18.00.

  the labor rate in our area is 1$110 per hour. My rate is not even that much. Clearly you want me to take your supposal insurance payment.

  As far as witnessing, I was told this is a pattern of yours dealing with insurance companies for damages that you said occur to not wanting to pay your deductibles. this is getting out of hand. I apologize for your problems.

  I am only going to say this. Our company did everything we could to accommodate you, while others worked on your car before it was released from our shop and the issues you have are frivolous.

  If needed I have the photos of the vehicle before and after work was completed. 

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