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ComplaintsforHi Tone Fitness
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Complaint Details
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Initial Complaint
05/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am writing to complain about Hi-Tone of ********, a gym in ********, *******. I have faced multiple issues that left me frustrated and concerned about their practices. Despite my attempts to address the matter directly, I haven't obtained the necessary information. I was a former member of Anytime Fitness under a one-year contract. The gym transitioned to Hi-Tone of ******** and continued to charge me membership fees accordingly until January 2023 when my last auto-draft payment stopped leading me to assume my membership was canceled. On May 12, 2023, a **********-based collection agency called, demanding payment for an unknown gym without providing sufficient information or verifying legitimacy. I refused to pay without confirmation. Trying to contact the ******** gym on May 13 was futile, and on May 15, the collection agency couldn't provide my membership agreement, suggesting I contact the gym directly. When I contacted the ************, ** location, they directed me back to the ******** location, which had phone line technical difficulties and requested text communication. These events raise concerns about ******* of ********' professionalism and transparency. The lack of communication during the transition and the inability to obtain my membership agreement question the collection agency's claims. I kindly request the Better Business Bureau's thorough investigation to determine if Hi-Tone of ******** followed proper protocols during the transition, verify the collection agency's authenticity and claim, and assist me in obtaining my membership agreement. The Better Business Bureau's involvement can bring clarity and fair treatment. I have faced obstacles and unanswered questions in my attempts to resolve the matter with the gym. Your prompt investigation and action to protect consumers would be greatly appreciated. Thank you for your attention. I anticipate a swift resolution and am available for further information.Initial Complaint
02/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I canceled service back in September of l 2021 but Hitone fitness still charged Mr **** for 2 months I blocked my card and told them to cancel and they are billing me for 2 months of service even though I canceled they keep emailing me and harassing me for services that I don't use I then to remove the balance they say I owe and close my account I have asked 2 cancel my account and they won't cancel until the balance is paid and still charging me.Initial Complaint
01/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This is a clear case of Breach of contract Emotional distress, harassment andabuse of power-After the first incident with ****** (local ************ ** *********** manager) back March 17 at **** hrs. I then spoke with ************************* (he stated that he was part of the management team) and ***************** ************ Director). Both assured me that they would correct the problem because it was not the way the gym was ran. I have both recorded phone conversation. I also sent ************************* ****************************************** a detailed email Oct 13, 2021, 11:17 AM of the first incident. Sat, Oct 15,10 AM my membership was canceled. I again emailed ************************* Sat, Oct 16, 4:27 AM (Still no return email nor phone call). Mon, Oct 25, 7:22 PM I again emailed ************************* The following email: Hello Tamba,I've left a couple messages via phone and email. I haven't received a response back as of yet. I'd like to know what's going on with my complaint. Is there a corporate office that handles such?(Still no return email nor phone call) I tried one last time to reach *************************. I was in town on business and stopped by his gym (have pictures). ****************** was not in.This is the last email to *************************: Morning Tamba,This is Mr ******* from ************** **. I'm in town today on business and stopped by for a face to face. I've called several time leaving messages for you to return my call as well as a email on the Oct 16th and 25th all have gone unanswered. I would like to resolve the issue with the ************ ** location as soon as possible. I'd like to talk with you before filing a case with fayette. This is a clear case of Breach of contract as well as Emotional distress and for of harassment and abuse of power.Thanks for your timeMr. *******(Still no return email nor phone call) This is a gym that start to operate as a yoga gym asking members to not make noise doing yoga. I was even ask way not change my workout time.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.