Business ProfileforUnited States Moving Service LLC

On December 7, 2022 I contacted this broker to assist with moving my household items from *********, ** to ******. We came to an agreement and the first estimate given to me was $7635 and I was required to pay a deposit of $3000 which was paid in 2 payments on Dec 7 and Dec 11, 2022. I received by email a bill of lading for the estimate on Dec 9. On Dec 11, I called back in to cancel my transaction after reading some reviews of this business. I spoke with ***************************, and he and his boss "*****" assured me that they would be with me every step of the way throughout this move. So I decided to move forward. Then on Jan 24th, I received another call from USMS to review all of the items that were going to be picked up on Jan 27th. I had added a few items and my new estimate went from $7635 to $13975 .. another $6340 in charges and I then owed another $3150 in deposit. And I was also told that I would have to have a payment by cashier's check for the mover (Roadrunner) in the amount of $6050 when they arrived on Jan 27th. Which I did and paid. On Jan 27, 2023, Roadrunner Transit came to my home to collect my items. They were in unmarked truck and trailer to take my items. I commented to the gentleman that was in charge that I thought it was odd that they didn't arrive in a "Roadrunner Transit" vehicle. He told me that they were an outside hire that were just there to collect and pack up my items and they deliver to a warehouse where my items would then be transported to a barge to take my items to ******. After everything was loaded up, I then was presented with a new estimate that increased to $18475, which was another $4500 on top of what had already been quoted by USMS. I called USMS telling them about the difference and all they could say to me was that their number must have been way off and that all I could do was to have them unload my items and leave. I was also told that I had to pay another $2000 to Roadrunner that day in order for them to take my items. It's been 19 weeks through today and I do not have my items nor do I have any support from USMS or Roadrunner. There is no urgency and Roadrunner emailed me on May 8 stating that my items had arrived in ****** and gave me a delivery date of May ***** and that I owed $4500 that needed to be paid before delivery. I've paid and to date (June 9, 2023) I have nothing and no ETA.