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ComplaintsforKiku Japanese Steak House
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Complaint Details
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Initial Complaint
12/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
12/2/2022 I patronized this establishment against better judgement. There were 7 people at the table for hibachi. We told the cook as well as the manager that the food was nasty. He then said he would give us a discount. He then calls the police. To an officer and explain to her the situation at which point she tells me my options are to pay for the food and dispute it or go to jail. I go back in ************ the food and pay the bill. The food is gone. The manager says we left the restaurant but we left with him. There is still no policy that says no refund. He says his manager did not want to talk to us. First he said his manager is only at the restaurant on Fridays. Afterwards he says he doesnt want to talk to us and he is uncomfortable so he calls the police and 3 other officers show up. For what Im not sure, Im on 5 3. Nothing that I did was threatening I never attempted to leave only, to get a resolution about the bill being adjusted.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.