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Find a Location

United Auto Care Inc. has 1 locations, listed below.

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    Business ProfileforUnited Auto Care Inc.

    Car Service

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4746 Atlanta Hwy, Flowery Branch, GA 30542-3323
    BBB File Opened:
    2/26/2008
    Business Management
    • Mr. Ryan & Terri Bennett, Owner
    Contact Information

    Principal

    • Mr. Ryan & Terri Bennett, Owner

    Customer Contact

    • Mr. Ryan & Terri Bennett, Owner

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    FIRST time of events: March 13th to March 15th 2024. I followed my son to United Auto Care to drop off his 2003 **** F-150 ***************** that had ******* original miles on it. We got a quote from United Auto Care. They told my son that they would fix all of the issues happening with his truck for a total of $3,200.00 to $3,400.00. My son told me what they said and I was hesitant to transfer my son the majority of the money to pay for said repairs. We discussed this decision thoroughly and thought if the truck could run smoothly for another year that it would be worth doing it. Otherwise we would have started looking at a newer truck to purchase. They called ****** to tell him his truck was ready to pick up at 4:35 pm on Friday, 4/15/24. I drove him to get it and picked it up while this place was closing up. His truck seemed to be ok for the first couple of days but still not starting right up. ****** was being way too kind and didnt want to say anything to United Auto Care. I didnt know how badly his truck started getting until my son came home after leaving one morning from work on 4/11/24. He said he couldnt make it safely to work and had to turn around. My mom was put into ******* and I had to go to **. I didnt get back to ** until April 10th. My son told me that United Auto Care wanted another $2,700 - $2,800.00 to fix the truck! I said NO!!! I still cant believe they did this. I dont think anything was done to this 2003 F-150 Lariat. I want my money back. This is a scam in my opinion. This truck was bought brand new by my dad in 03. I bought this truck for my son in 2015. It was taken care of and all records kept. Even had a new transmission put in it by **** right after buying it from my dad. Please help us to get this resolved. Thank you for listening to me.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gregory B

    1 star

    11/12/2023

    I paid $1400 and I still have my problem. I have been dealing with this since September 5th. I've been back to them 4 times I picked my car up October 23rd and I still have the problem,,, leaking antifreeze.!!!!

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