Business ProfileforOTM Moving & Storage, LLC

In early February we hired On The Move moving company to move us from our old home to our new location. They removed the tv off of the tv stand in the master bedroom. We later discovered that the tv that was moved had been mishandled which resulted in a crack in the upper right side of the screen. We called the company to inform them of the damage in which they told us to file a report and that the insurance company will be contacting us back through email. After a couple weeks we contacted the company again and they asked us if we filed a report and that the insurance company would be the ones to respond. After more time had passed we called again. After speaking with person who answered the phone, the owner then gets on the phone and tells us that his workers did not touch the tv and that theyre not responsible for the damage. I then tried to explain to him that I had witnesses of his people moving the tv. At that point he got frustrated and told me that he will block our number and to *** him and then hung up the phone. Later my daughter call back with her phone and they told her that because she signed their contract, and because the tv wasnt packed in a box, they are not liable for any damages. (That tv was not being moved out of the house, just off of the tv stand).