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ComplaintsforRelax Inn
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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 3/10/23, I was charged $107.00 by the Relax Inn. I had called around 7pm to ask if there were any available rooms, and afterward realized that every review on ****** **** showed that the business had a *** *** problem. I then called to let them know we had changed our mind about staying, at which point the manager was very rude to me, hung up while I was talking, and charged my card at 9:04pm even though we hadn’t even seen them in person. The manager told me that “I should’ve known” that I would be charged the full amount for the room, though we had only called to check for availability less than an hour before calling to let them know we would not be there. I was never sent a confirmation code for the booking that she claims to have made. The manager never let me know over the phone that there would be a charge on my card for cancelling, and we were not let known that this would be the case. We had a concern for our safety after reading the multitude of reviews left on the business’ website saying to not stay there. The manager charged our card quickly after hanging up on us.Customer response
05/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.