Business ProfileforEagle Heating and Cooling of Georgia, Inc.

In February 2024, Eagle Heating and cooling of Georgia installed a new furnace system at my residence for a cost of $1,595 of work to get up to code. Since the installation, I have only recently begun using the ** function on June 8, 2024. Shortly thereafter, I discovered warping of the hallway floorboards. Unfortunately, the situation escalated on June 14, 2024, when I witnessed visible water emanating from the hallway floor. Upon further investigation within the garage closet (where the HV** unit is located), I identified not only water pooling but also a concerning dripping sound.It became immediately clear that the issue stemmed from the faulty installation of the furnace. My suspicions were confirmed by a separate contractor who, upon inspection, found that the condensation from the ** unit was leaking directly into the floor, causing significant water damage. It was determined the furnace installed was not only the wrong size but it was also not leveled. This situation is completely unacceptable. The faulty installation of the system has resulted in substantial water damage not only to the HV** closet but also to the hall closet and the hallway itself.I demand that Eagle Heating and Air of Georgia be held accountable for their negligence. They must cover the entirety of the out of pockets cost I paid them to install the unit.An urgent repair and replacement of the unit was needed to prevent further floor damage and to use my ** during a heat wave. I reached out to the company and they refused to take accountability for the improper installation and was extremely rude, as well as unprofessional. After reviewing the itemized list of parts Eagle Heating and Cooling charged me for, the owner even admitted that he didnt see some of those parts installed at all! Instead of taking accountability and resolving the issue professionally, the team has decided to completely ignore my outreach for peaceful resolution and has forced me to take legal action.