ComplaintsforChristians Pharmacy, Inc.
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Complaint Details
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Initial Complaint
02/16/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
They under filled 2 controlled substances on two separate occasions. So be sure to count your prescriptions before you leave!Business response
03/01/2023
To whom it may concern:
I am writing in response to BBB compliant ID: ******************* . On two (2) different occasions prescriptions were filled for federally controlled narcotics. The patient contacted the pharmacy and stated that he was shorted. Our policy, with any control substance, is that it is double counted , the quantity circled by the dispensing pharmacist and initialed. When the patient called, an entire count was performed. The count in our computer, as well as being manually counted, was correct. There was no shortage. Pharmacies throughout the state are dealing with this same situation, ( It's never with a blood pressure med, heart medication, i.e.)
To resolve this matter, I will personally call this patient and express my concerns for his issue. From this point on, I will have him call me when he needs prescriptions and I will fill his prescriptions. The count will be verified by the patient before he leaves the pharmacy.
********************,
******************** R.Ph. / owner/CEO of Christians Pharmacy & Christians Health Services.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.