ComplaintsforHawk's Nest at the Preserve

• Initial Complaint

  02/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I applied for an apartment at Hawks Nest at the Preserve. The application was online and there was a $200 non refundable deposit required. After paying the deposit I was then asked to pay an additional $300 before the application could be processed. While I was ok with paying the original $200 I was not prepared to pay an additional $300. At no time was anything stated or said that I would need to pay the additional $300 to process the application. I even called and spoke to them twice before processing the application and was told I could cancel within 24 hours and get my deposit back even though the website said non refundable. Once I found out they required the additional $300 I asked for my security deposit back as I did not want to spend a total of $500 before I was even approved for the apartment, that's when they told me I could not get it back. The total amount required to process the application was $500 and should have been stated as that. I want my initial $200 refunded as the application was never processed and the amount required was false.

  Business response

  02/25/2022

  I received a complaint in the mail today regarding my apartment community Hawks Nest at The Preserve.  The customer listed is ************************* who was someone that applied for an apartment at our community.  His mother ******* is the one filing the complaint as you can see it has her email address listed and not his which is ************************** .  He applied online and submitted his application via online without contacting the property.  When applying online* they have to fill out the application* read the terms and conditions and acknowledge that they have to pay the non-refundable application and administrative fee of $200.00 in order for the application to be submitted.  Once an applicant applies online* they get notified automatically that someone from management will be contacting them to let them know what else we will need to process the application.  As soon as my leasing agent received the application* she emailed him letting him know that we received his application and in order to process it* we needed other documents as well as a money order for $300.00 for the Good Faith ************** The Good Faith ******* is collected and is basically a reservation fee to hold an apartment for the applicant until they move in.  If they are approved and move in* the $300.00 is applied to the security deposit at move in.  If they are denied* the $300.00 is refunded back to them.  If they cancel their application or choose not to move in after 24 hours of being approved* the Good Faith ******* is forfeited.  ************************* never paid the $300.00* only the $200.00 application and administrative fee that he acknowledged before paying that it was non-refundable.  We obviously couldn't process his application without him providing us the other required documentation.  Please see below the email that my leasing agent sent him once application was received.

   

   

  Best Regards*

   

  ********

  

  *********************************

  Property  Manager

  Phone: ************

   

   

  From: ************************* <****************>
  Sent: Thursday* February 10* 2022 9:46 AM
  To: *************************** <***************************>
  Subject: Application

   

  Hey Tyler * just reaching out because we have received your application. To continue with the application* we will need a few documents. Below is a list and if you have any questions* please feel free to let me know ??

   

  • Copy of id and Social Security card 
  • Roommate profiles completed and returned
  • Months' worth of paystubs 
  • $300 money order for Good Faith deposit

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩