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ComplaintsforVenus Nails Spa
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got my eyebrows waxed here monday 1-7-24 around 10:30/11, The the older lady clipped my eyelid with trimming scissors. Was aggressive and rude. The wax wasnt warm enough so instead of waiting, she used that wax, and then used tweezers to tweeze literally every hair, and then went back at it with scissors. One eyebrow is super thin and cut all to pieces with patches and then another side is super thick. I asked her to stop because I could tell she was doing way too much and she said hold on hold on and put her hand on my shoulder so I couldnt get up and then a second later she clipped my eyelid. Then, when I was complaining about it she kept telling me its fine. She went out of the room for a second and came back with some blue liquid, and I told her she was not putting that on my face. If she couldnt tell me what it was and she opened a drawer that had cotton and some gel and stuff, and it was dirty. She then grabbed some gel out of it, put it on the thing and rubbed it on my face even though I was saying no. I asked to please leave as she kept telling me to sit down and blocking my way. Also they didnt offer a discount or anything. Still had me pay full price. My eye was literally bleeding. I just got a new winter coat that was $70 and I did not realize until I was in my car that she had gotten wax all one side of it. She didnt say anything about that either so the coat is trash.Initial Complaint
12/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Sunday, December 4, 2022, I went to Venus Nails at approxiamtely 11:15 am to have my toe nails cut. I am having a total knee replacement in a week and because of surgery I did not want any nail polish, only to have my nails clipped. My knee is swollen which makes it difficult for me to clip my own nails. I went early on a Sunday so they would not be busy, and I would not be interferring with people who wanted a full pedicure. When I entered the salon a woman said to "pick a color". I told her no, that I only wanted my toe nails cut, no pedicure, no polish. She again, twice, asked me to 'pick a color'. I said to an older woman working there that I only wanted them cut, She then went and got a man who was outside smoking and said he would help me. After he clipped my nails I asked how much it was, and he said I did not owe anything. I aked why, and he said a customer the older woman was working on would pay for it. I asked why. I found it rather embarrassing. I was told I was not being kind, and the older woman thought someone offering to pay for my nails would make me kind. I was dumbfounded, I did not know what to do, except to request I be allowed to pay my bill and exit the shop. There were other customers in the shop listening. The entire epiosde was so inappropriate i could not believe it happened. I don't know if they were offended tht I did not get a full pedicure, but I don't think their behavior was professional. At one point I tried to explain I was having knee surgery. They could see I was using a cane and limping. I would hate to think this happens to another customer. While I did not get a full pedicure I did pay $10. to have my nails cut, and a $4.00 tip, for something that took only a few minutes. I was not requesting a free service. Intentionally embarrassing someone is not the answer.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.