ComplaintsforDry Clean Xpress
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Complaint Details
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Initial Complaint
10/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I dropped off a shirt to be dry cleaned on Monday 10/25 and was told to pick up on Thursday 10/28. When I dropped off the shirt it was free of stains. When I have stains I inform them and they did not mention the extra fee that would be required for stain cleaning. When picking up the shirt it was mentioned the stain did not come out. I said "it didn't have any stains". On the back of the shirt there was the remains of a long trailing stain that looked like it was originally dark ***** and still visible upon inspection. It could not have been missed by anyone when dropping it off. Without asking I was told I would not be charged for the stain treatment. I think that's because they know the stain occurred while in their possession. I let them know the stain was not from me. The cleaning was $4.95 however I want the cost of the shirt, $49.Customer response
11/10/2021
Consumer indicated they have not heard from the companyCustomer response
11/15/2021
When I was told the business did not respond I went back, spoke with a different person who said they would clean it again; very different from the first response. I picked it up today, 11/15, and it is clean and stain free at no additional charge.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.