ComplaintsforTench Heating & Air
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Complaint Details
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Initial Complaint
01/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm filing because I had an AC unit put into my house by them in 2015. In year 2020 the compressor went out in the unit twice. I have 2 bills from Tench heating and air. I talked to them again around Oct 2020 about finding me another compressor for my AC unit. I only got there are none in store at this time. So today a had to call someone else out to look at my AC unit. My complaint is now I'll see that I have a bigger unit than what my house really needs installed in it. This is why the compressor is going out. I would like for Tench heating & air to pay for the right size unit that needs to go in my house. My unit was paid for thru Microf **************). I haven't had AC or heat ( working correctly) for 2 years now. Please help me.Business response
02/04/2022
I was already working on this with the customer about repairs. The repair parts were under warranty but not the labor and that was an issue. Since that he has agreed to pay for the work being performed and we are in the process of resolving his issue. Thanks
Tench heating and air.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.