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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I purchased a 2023 Chevrolet Tahoe in May 2024. At closing, I requested specialty tags for my license plate and paid the additional fees for the specialty tag. I debated on whether to get the Emory Univeristy tag, Dolphin, Butterfly or some other tag, ultimately settling on the wildlife butterfly tag. On June 17/18 the tag arrived. I was disappointed to learn that all the time I had spent in the gentleman office had resulted in inaccurate tags. I do not recall the gentleman's name, but the dealership had done such a poor job with their paperwork, he had to correct my address on the title and registration paperwork, even after I told the salesman that my address that was sent to the bank was inaccurate. Thankfully, this gentleman updated it as the tag office would have had issues. The salesman simply wanted a sale and didn't want to go back and forth sending updated documents. I spoke to ****** on June 17/18 about my dilemma. She informed me she would speak to the gentleman who processed my paperwork. I heard nothing. I called back the next day, they said their computers were down. I called back the third day, ******* called the managers and said that ******* was out to lunch and would be back in 15 minutes. Here we are 5 days later, my temporary tags are about to expire and I still do not have the correct tags. The resolution that is needed: They need to get me the correct tag. I paid for that service at the dealership. They alluded to the fact they wanted me to take off work to correct the issue which means I take a day off work, stand in line at tag issue and tell the tag office the shoddy mess that Hardy Chevorolet did. I can't explain their s**** up, AND they took my money. They need to assume that administrative burden, not me as the customer. The same amount of so called hospitality and follow up they displayed when securing the sale, they need to fix their error. I am not asking for anything exceptional. I need my correct tag that I paid for.Business response
07/16/2024
This customer did not buy the Tahoe at the *********** location. It was bought at the ********* location.Customer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.From: ****************************************** <**********************>
Hello,
Thank you for following up. They said a new designer plates would be mailed by the driver's office. I received a new set of temporary tags from *************, and Hardy Chevrolet did provide the envelope for me to overnight the wrong tags that they processed. I think I would consider it closed at this point and it appears they are doing as they need to resolve this case. Unfortunate it got to this point.
If I do not receive the designer plates in the next two weeks, before the temporary tags expire, I will follow back up.
Wande
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Contact Information
2115 Browns Bridge Rd
Gainesville, GA 30501-4743
Business hours
Today,9:00 AM - 8:00 PM
MMonday | 9:00 AM - 8:00 PM |
---|---|
TTuesday | 9:00 AM - 8:00 PM |
WWednesday | 9:00 AM - 8:00 PM |
ThThursday | 9:00 AM - 8:00 PM |
FFriday | 9:00 AM - 8:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.