ComplaintsforMilton Martin Toyota

• Initial Complaint

  05/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My mother and I went to purchase a truck and we were treated like a number and very unprofessional. Also- In the past two years, I have referred and even brought two buyers to MMY that purchased cars and I was promised two $100 referral checks and I never received either.

  Business response

  05/01/2024

  Milton Martin Toyota's, General Sales ******** Evan ********************** has personally gotten in contact with Ms. ************************* and will be handling the matter moving forward. 

  Customer response

  05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a car from MILTON MARTIN TOYOTA dealership on 1/25/2024. Sales assured me I would receive a tag in no more than 3 weeks. 3 weeks came by and past. Now months have past and still driving under temp tags which get's me pulled over severally even though no tickets are issues.I tried to contact *****, sales manager, he answer his phone and asked for my number. It has been over two weeks where by when I call him for follow up, he simple hangs up his phone on me, despite me not being rude or demanding. Last conversation with *****, he indicated being sure that electronic title had been share with tag office and that tag office had huge back logs. I went to Cobb County Tag tag office, they stated that it ****** claims were not true; issue was dealership has not completed required paperwork. Since Milton Martin Toyota has been paid in full, I need them to complete the required DMV paperwork. Since I am unwilling to drive the car due to mentioned reason above, If Milton Martin can not complete the required paperwork for a tag, them they should explore the option to refund so that I can purchase from another dealership and be able to drive without consistently being pulled over.

  Business response

  04/03/2024

  We have initiated the process of obtaining a duplicate title due to the unfortunate loss of the initial document during transit subsequent to our complete payment of the vehicle. Subsequently, the state has undertaken the reissuance of the title, which we have duly verified and confirmed to be en route to our possession. Upon its arrival, we will promptly proceed with the finalization of ******************** paperwork. 

  Customer response

  04/03/2024

   
  Complaint: 21513514
  
  I am rejecting this response because:

  MILTON TOYOTA in particularly ****** the used car sales manager, has consistently given dishonest accounts of the titles whereabouts. He has alleged that he submitted a e-copy to ************ Commissions for tag to be issued. He has alleged that there are long backlogs at tags office that's why I do not have a tag. This has gone on since January 2024 and cannot trust a thing coming from MILTON MARTIN Toyota based on dishonest information I keep receiving. 

  I need to know why the duplicate title is taking an excess of two months, heading three months.

  Following *****'s advice that paper work is complete, I have taken two separate days off from work to Uber to the tag office only to realizes it wasn't true that completed paperwork had been submitted. Is Milton Martin willing to share the additional expense I'm incurring due to their intentional mis-information and the title and tag?

  I am being penalized for MILTON MARTIN's TOYOTAs pure fault whether they blame it on mail carrier etc. 

  Also, what date was the duplicate title requested. When is it due to arrive?

  Sincerely,
  
  *************************

  Business response

  04/10/2024

  Attachments are all documentation of the steps that our Title Clerk has taken to make sure that the duplicate title will be issued following the misplacement of it through USPS. 

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a truck from Milton Martin Toyota on 12/23/2023 I immediately took the truck back because it wasnt running properly its sluggish has no power and sounds like a diesel engine and the transmission is slipping I told by the dealership it was normal i also told the dealership I didnt want the truck because it wasnt running properly I was told these issues was normal got a second opinion and was told these are absolutely not normal the grandson of Milton Martin called me and threatened me said if I knew what was good for me I needed to stop calling about this issues and I need to stop trying to contact the BBB BECAUSE I was getting a lot of stuff messed up for him he said I needed to not contact the bbb or he wouldnt do anything for me which he has not done anything about this issue I am a single mom of 3 this was my last vehicle purchase and I didnt have money to waste except here I am wasting money and Im stuck with a new truck still under manufacture warranty that doesnt run properly its stalled in the road it wont go up hills its a junk truck I got for $38216 its not fair to do hard working people and sale them junk vehicles I asked them to give me something else and all they wanted to do is keep pulling my credit over an over until my score has dropped drastically from 801 to 641

  Business response

  02/26/2024

  Our General Sales ******** Evan *********************** has been actively involved in maintaining communication with the customer and has engaged with them on 3-4 occasions since their purchase. These interactions, including phone conversations, have been conducted positively, and it's worth mentioning that there have been no instances of any threats exchanged.
  
  Additionally, our Used Car Sales ******** *******************************, has dedicated time to address the concerns discussed. Despite the customer's specific preferences, our team has made multiple efforts to suggest alternative vehicles, demonstrating our commitment to finding a solution that aligns with their needs.
  
  It's crucial to consider the impact on credit scores when a new loan is opened, and in this case, it pertains to the financing for the purchased vehicle. We aim to provide clarity on these matters to ensure our customers are well-informed.
  
  Furthermore, our Service ******** *********************, and Service Shop *******, ***************************, have conducted a thorough inspection of the vehicle. Their assessment confirms that the vehicle is functioning as expected. To provide the customer with conscientious assistance, we recommended seeking a second opinion from another Toyota store in our region. However, as of now, the customer has yet to take that step.
  
  We remain dedicated to addressing any concerns and working conjunctly with the customer to ensure their satisfaction and peace of mind.

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 3/7/23 I took my 2009 Toyota Camry Hybrid to Milton Martin Toyota to have the battery tested as I had to jump it off a couple of times over the last several months. They said battery was bad and needed replaced. They also said there was carbon build up and I needed a cleaning of the fuel injectors, fuel system and the mass air flow sensor. I ok'ed all work that was done for price of $826.68. When I picked up the car the radio no longer worked. I took it back to them the next day, 3/8/23, they had somehow fried the radio but claimed it is an old car and this sometimes happens but its not their fault. They refused to correct the issue they caused and would not replace my radio. The best they would do was offer me free labor if I purchased the radio. They quoted me $2000 for a factory radio.I had not had any issues with my radio up to this point, until they worked on the car. Now they won't make it right.

  Business response

  03/09/2023

  Our Fixed Operations Director, ******************************* and our Service Manager, ********************* spoke with ********************** yesterday regarding his radio. They thoroughly walked through the transaction with our Service Advisor and the technician who worked on his vehicle. While we understand his frustration that his radio is no longer working, we are confident the issue is separate from replacing the battery. ********* and navigation are one system.  The customer told our Service Manager that the navigation was not working in the vehicle and the technician found the navigation disc had been removed and noted the error message for navigation during inspection. ********* was able to continue to operate as long as the radio did not have to be rebooted.  ********* did power on after the battery replacement but once the battery was disconnected the radio programming was unable to reboot because the unit was already bad which he noted by saying the navigation was not working. Regardless of where the battery was replaced, the outcome would have been the same. Our team did offer to install a new radio for free and offered to do so for a new radio or a used one the customer purchased.  The technician found options for under $150 on **** as options.  We would be happy to complete the installation for free but do not believe we are responsible for the radio/navigation issue and believe that it is due to the age of the unit.

  Customer response

  03/14/2023

   
  Better Business Bureau:
  
  -I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Please let me know if -I need to order the radio or if Milton Martin is.  If I need to please provide the Amazon link that your technician found.  My contact info is ************, *********************
  
  Sincerely,
  
  *********************************

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My in-laws went to Milton Martin Toyota on 09/29/2022, they were sold a used car with a lot of unexplained charges that they did not understand. there are lines and lines of charges of warranties, T.L.C? they do not speak English and they did not understand any of the additional charges and it was not explained to them well. there wasn't use of a qualified interpreter to assist them or any of the documents provided in Russian for explanation. today is 10/05/2022 and i have made multiple attempts to reach the dealership and have not heard back from the finance department. Elite Sealant used Vehicle - ****** T.L.C - ******* ***************** CHARGES - ******* DOCUMENTATION FEES - ****** My in laws are senior citizens who live on a fixed income and this was a case of deceptive sales practices. if the sales associate did not understand them and they should have been provided with the option to have an interpreter service or come at a later time when they had someone who could better explain to them what they were signing for. at this time we would like to have the charges either fully refunded or the deal cancelled and we will be happy to pay a fair price for keeping the car for 1 week. I have all the documentations and will be happy to provide any copies or attachments that are needed.

  Business response

  10/12/2022

  *************** is the daughter-in-law of the our customer ************************************. She was on the phone acting as the translator at their request during the transaction with our Finance Manager, ******************  **** spoke with Pratishma by phone after this complaint and explained we do not have any problem canceling the products she mentioned. She said they were going to think about it and let us know.  Our Finance Director, ***************************** tried to call Pratishma 3 times on Monday and no voicemail was set up and he didn't receive a return call.  We will be happy to cancel the products and refund anything they do not wish to have but the customer has to be the one to request it and let us know what to cancel.

• Initial Complaint

  11/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I previously had taken my 2012 Toyota to Milton Martin Toyota for repairs afer an accident. I had major problems with the person who was in charge of the repair. My car sat and sat, and I was told it was GEICO, my insurance carrier's, fault. GEICO claimed differently. I finally contacted ***** Martin, one of the owners, who helped resolve the issue. When I started having front end problems with my car in the same area that was repaired, GEICO said to take it back to Milton Martin as they had to guarantee the previous repairs. GEICO also told me I only had two days rental left under this claim because of the length of time it took for the original repair. I called Milton Martin and explained the rental situation to them. They said to bring the car in Wed 25 Nov at 1pm. I asked if they would be able to look at the car that day as the next day was Thanksgiving, and I did not want it to just sit there. I was told it would be some time in Dec if I did not bring the car in on the 24th. I was also told ***** would call & let me know what was going on. This never happened. When I took the car in I was asked to have a seat & wait forJason. When he didn't show up by 1:15 they said he would call me shortly, he never did. I heard from him at 5:30 asking why I dropped the car off when the next day was Thanksgiving. No one had looked at the car. I called him 3 X's starting at 8am on the 26th. They said he had the msg's. I also em'd. I never heard from him until I called ********* & told them I wanted to p/u the car. I would contact the BBB. Only then did *******************. This is what happened the first time. A total lack of concern for the customer.

  Business response

  12/06/2021

  Like the customer, we have to wait for approval from the insurance company to repair the vehicle so the initial delays were outside of our control.  She called to let us know GEICO told her to bring her vehicle back and ***** let her know we would be closed for Thanksgiving so not to bring understanding she only had two rental days left. She decided to bring the vehicle on Wednesday afternoon anyway and then we were closed on Thanksgiving Day.  Then she called on Friday she was upset her car had not been worked on.  We will send a check for the $37.50 because ***** was tied up with another customer when ********************** arrived.

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