Business Profilefor360 Painting of Marietta

I hired 360 Painting to paint my upstairs (approx. ******* +/- sq ft) because ***** (the owner) said all the right things that should be included in a paint job, patching, sanding, customer service, etc. The stairwell has 58 spindles that I paid about $500 extra to be painted twice. I paid a handsome price for the job but, I did not (repeat, did not) get what I paid for. From the start, there were issues with the number of coats being applied, which I reminded him that my proposal stated two coats and I paid for two coats.Upon completion it was obvious that the spindles did not get two coats of paint; the white was showing through, throughout. I started looking at the trim and there was white coming through many areas and the difference in color is obvious. This confirmed what I already suspected as I kept a keen eye on what was being done. The master bath walls have issues and most of the ceilings did not get cut-in as there are clearly two different colors. I took pictures and sent them to *****. He came over and looked; I stated that I wanted my trim repainted, he said ok, but he had asked ******* if they applied two coats and was told yes. He stated that he was a ********* and so was ******* (most Hispanics are raised as Catholics) and I stated this does not mean that some *********s dont misrepresent the truth. He adamantly refused to believe that they only applied one coat of paint even though the pictures and trim spoke for itself. I told him that if he thought I would spend $6,123.24 and not pay attention to what was being done, he was wrong. ******* and his wife came back and spent three to four hours repainting the trim, in areas. ***** advised me that it was hard to tell if all was covered since the paint was still wet and it would darken upon drying. As soon as they left, I put my hand around most of the spindles to find that they were dry, not wet as they should have been since this was the last thing done. I immediately contacted *****, w

At 360 Painting Marietta, our business model is built on one thing - excellent customer experience. Gaining the full trust of our customers is our top priority. For this reason, we have no motivation to ever lie to one of our customers. In fact, we are just as frustrated by the poor coverage of this specific paint as you are. Our offer to trouble shoot the issue of adherence and to continue applying additional coats of paint to your spindles and trim until we reach your full satisfaction free of charge still stands. We are deeply sorry to have lost your trust on this project but we hope you will allow us the opportunity to display our character and integrity to you.