Business ProfileforCook Residential
Property Management
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3120 Frontage Rd, Gainesville, GA 30504-8209
- BBB File Opened:
- 4/27/2012
- Years in Business:
- 15
- Business Started:
- 1/22/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Community Management Professionals, LLC
- Cook Management
- Cook Construction
- Business Management
- Ms. Stephanie Patterson, CEO
- Ms. Brittany Clements, Project manager
- Ms. Tonya Cruce
- Mr. Greg Swinks
- Mr. Geoff Cook, President
- Ms. Amanda Groover, Director of Marketing
- Daryl Davidson, Accounting Manager
- Contact Information
Principal
- Mr. Geoff Cook, President
Customer Contact
- Ms. Amanda Groover, Director of Marketing
- Additional Contact Information
Fax Numbers
- (770) 200-1986Primary Fax
- (770) 406-2797Other Fax
Phone Numbers
- (770) 535-5520Other Phone
- (678) 207-1504Other Phone
- (770) 200-1986
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/17/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
On 3/23/22 my mother, ************************* and I, found the home we thought was perfect for us and my two daughters. We were shown a floorplan of a house that was already complete by our realtor, who also had her licensed under Cook Residential. At the time, we were told all the selections would be the same in the house we purchased. The day we viewed this home, my mother gave our realtor a $5000 check as the lot deposit for the home. We received the contract, viewed it, and signed. On 4/29/2022, we did a walkthrough of the frame of the home with our realtor, the builder's superintendent, and another company employee. My mother began questioning some things that were not covered in the contract, the selections. At that time, the employees begin to question why she was inquiring and quickly realized this part of the contract had been excluded (Exhibit I - Selections). We were basing our decision to purchase the home on the information originally provided. When it was determined this section of the contract was missing, they quickly sent it to our emails. However, upon viewing these documents, we saw the selections were completely different than what we'd viewed in the completed home. The builder, *******************, advised they could make "small changes", but we were to pay the cost of labor upfront, $1250. We were then told, we had two weeks to decide if this was feasible and to let them know. We were also told; they believed our deposit was secure and could be returned if we chose to not proceed. After four days, and constantly being told they wanted to sale this home for a higher price, but didn't change the price on us, they rescinded the 2-week timeframe and requested an immediate response. On 5/6/2022, we requested our deposit returned, as the selections exhibit was listed as part of the contract: however, was not included, nor signed. This meant ************ had no full binding contract. Unfortunately, as of today, 5/17/22, ************ still refuses to return the deposit.
Read MoreCustomer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Juan I
1 star
11/20/2023
This company sold us a house with a plumbing pipes issue on April 15 2022. The house plumbing pipe system for the second floor which affects 2 bathrooms plus the washer plumbing system was reported several times during the one-year warranty period. They came to fix the issue but only plunged the plumbing and never repaired what was causing the problem. Before the expiration of the warranty on April 15, 2023, they waited until the last minute to send the plumbers to work on the plumbing without repairing the problem. At this time I have the laundry and 2 bathrooms out of service. I have tried to get the problem solved 3 times after the warranty expires but the plumber company says the issue is something with the construction of the pipes on the second floor. We paid $427,000.00 for a home that has construction issues not repaired by the constructor and has a main plumbing pipe inoperative on the second floor which can cost us maybe thousands of dollars if the construction company do not clear the issue as soon as possible.
Cook Residential Response
12/18/2023
Regarding the plumbing issue on the house sold on April 15, 2022. During the construction of the house, the plumbing is inspected and must pass per all building codes. Upon receiving the several claims made on behalf of the owner, the builder responded to each claim within a timely manner scheduling the plumber to make a visit. Upon arrival the plumber made notes for each claim. Please see attached. Each claim was followed through and when the plumber left the system was in working order. When reviewing the plumbers notes you will find that the toilet was clogged and had to be plunged, complaints of an air bubble trapped in the toilet was inspected and tested with no bubble found, and when running a camera through the lines wipes were found in the plumbing system. The homeowner was notified of each finding and was also informed to not flush wipes down the pipes. During these inspections, all other bathrooms were in working order. After these were resolved several months went by with no reports of backups. Closer to the end of his 1-year warranty, more claims were made stating the same issue. The plumber was schedule for each visit within a timely manner and at the first visit they unclogged the line. The second visit to ensure there was no issues with the plumbing they did a complete inspection of the system. The plumber ran a camera from the upstairs toilets to the septic tank and the upstairs laundry through the slab. They also ran a test on the washer machine to ensure it was draining properly and inspected to make sure all plumbing lines were vented correctly. The homeowner was notified of everything inspected and signed off on at the end of the visit.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.