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ComplaintsforRightWay Roofing And Exteriors, LLC
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Complaint Details
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Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Rightway Roofing was hired to replace my metal roof as a part of an insurance claim. Rightway hired a subcontractor (S&H Gutters and Metal Roofing) to install the roof. Rightway Roofing demanded full payment after the roof was installed even though I had several issues with the installation. Rightway Roofing insisted the issues would be repaired as a part of their warranty. The roof began to leak immediately after the first rain. Rightway Roofing was notified of the leak but did not respond to make any repairs. I had to hire another roofer to patch the leak and he informed me the entire roof had been improperly installed and would continue to leak over time. Once I notified Rightway Roofing, they sent their own expert to inspect my roof. Their expert also verified the roof had been improperly installed and needed to be replaced. Rightway Roofing agreed to replace the roof but after several months of excuses and failing to show up, no one from the company will answer or return my texts or calls. I have photos and hundreds of texts to verify my complaint. Since Rightway Roofing had shown it will not honor it's warranty, I wish to have another company to replace my roof after a full refund of my insurance payment from Rightway Roofing. Thank you in advance for any assistance.Initial Complaint
01/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/12/2021 I paid RightWay Roofing and exteriors the sum of $10,509.43 for a roofing job. And then they disappeared, did not respond to messages (both voicemail and text), filter my calls and dont answer the phone. Since I made the payment they communicated with me once, on 11/30, confirming they received the money. Before that they denied they even got it. But even after confirming that they received the funds they never scheduled the job to be done. They took the money, and then disappeared and never scheduled and never did the job, and they dont respond to phone calls or text messages.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.