ComplaintsforElite ELDT
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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Elite ELDT claims to be a business that helps people get either a CDL or CDL upgrade for hazmat endorsement. I purchased a hazmat course and enrolled, got no email response, tried calling the business and sending a message through their website about how to start the program, and have not got an answer. I fear I just gave away $119.00 through paypal and I will send a report to paypal as well.Business response
03/01/2022
Our website gives clear step by step instructions for enrolling in our online courses. Our website also states that it could take up to one business day (or 24 hours) to receive login information once you purchase and enroll in a course. This complaint comes from someone that did not take the time to read those instructions and therefore jumped to the conclusion that he got ripped off. Typically, we do answer the phone unless we are on the phone with another customer and we reply to emails as soon as possible. This individual received his login information within 3 to 4 hours of purchasing the course, which was well within the parameters of the expectations stated on our website. This individual has received his course and is getting exactly what he paid for, therefore I feel there is nothing that justifies a refund at this time.Customer response
03/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.