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ComplaintsforSunbelt Rentals Inc
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Complaint against Dispatcher, at store in **********, South Carolina. I sent the email below to **** to avoid a second mistake regarding the equipment that I needed. **** told me that he had the equipment that I needed; therefore, I rented again a truck from uhaul. When I arrived at the store I asked to see the skid to measure it and confirm that it matched the requirements that I sent to ****. After measuring the skid I realized that it didn't matched my requirements. Because **** was on vacation I spoke with ******* ******, Branch Manager, and showed (forwarded) the email that I sent to ****. ******* gave me all kind of excuses for **** and told me that he will get the equipment that I needed, which he never did. Due to the misrepresentations I lost $120 on truck rentals and request that sunbelt refund me for my loses. Email message: Hi ****, To avoid more misunderstandings. I need to rent for one day a bobcat that is less than 80 inches tall to be able to enter my double car garage. The fork must be at least 3 feet long and be able to be horizontally separated 4 feet. I will be lifting 900 lbs. to 3.5 feet high.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.