ComplaintsforConn Realty, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am currently renting a duplex from Conn Realty. Going on 3 years now. We have had multiple construction complaints as far as the front porch not being safe and it was not repaired correctly. Currently we have flooring issues that include them being rotten and molded. I am currently * ****** ******** and have been living with mold covered up by laminate flooring even after filing a work order for repair. It took them a month to even start repairs. They are currently working on the floor but I do not feel it is being repaired correctly to fix all issues. Every repair is fixed just enough to get by with. All I am looking for is safe living conditions and for maintenance to be done correctly. A front porch railing that is falling over should not be fixed by a steel bar drove into the ground so the porch railing don't lean anymoreBusiness response
12/05/2022
The customer / tenant had a reason to be upset. We had to take up the Kitchen floor and replace with new wood. We scheduled the job that we expected to take 2 days and started on time. Unfortunately the floor was much more difficult to remove than anticipated. It ended up taking 7 business days. I spoke to the tenant and apologized for the delay. I spoke to them when the job was complete and they were satisfied with the work. We try to make all repairs in a timely manner, but unfortunately this job did take too long. We're sorry the tenant was inconvenienced and we apologize for that. We are thankful the issue is resolved and the tenant is satisfied.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.