Business ProfileforDR-HO' S

Dr. HO's took more money from account 6 days after tracking number verification of return. I had texted with them 2 days ago and the guy said that they issue refunds 24-48 hours after receiving return. Didn't get ANY refund yet and they took more money. I did not have my tracking number handy the day I texted but I did have their return authorization number. If you text or call that return authorization number is meaningless to them. The call today was useless. He said it takes 5-10 days to get refund, which is contrary to the guy I texted with 2 days ago. He said it was their policy, part of the agreement, to take additional monies AFTER they have received a return. I argued with the guy about this being ridiculous that it's policy to take money 6 days after return received. The guy told me I wasn't listening and that if I kept yelling he was going to hang up. I wasn't yelling. I was firm in my opinion that it was wrong to take more money after a return is received and that he was saying words contrary to the person I communicated with the other day. I asked to speak to someone else (boss) and he said there was nobody else to talk and they would tell me that same thing. I'm thinking they get so many returns that they can't keep track of them. Seems like when a return is received that the return authorization code should show up somewhere in their system. Four and six days after return that number is meaningless. They kept wanting the tracking number. Are there so many returns that are unopened? There are many other TENS units that can be purchased for less money with a more reasonable business. MY ADVICE IS DON'T BUY FROM DR HO'S!! Very questionable business practices.

Hi ****
Thank you for writing this feedback, and I'm sorry to hear about the experience you've had. I looked into your order, and first, please let me confirm that the refund of your order was processed today December 7 in full. Any payments you've made have been refunded, and any remaining balance have been waived. When the return of an order coincides with the return process, the payments are still automatically withdrawn based on the payment schedule. However, any payments made at the time of the refund will also be refunded. It typically takes about 5-10 days to process a refund after the parcel is received at our warehouse. We have staff members inspect the items, as well as verify the returning customer to ensure we process the refund for the correct order. Please kindly note that while we confirmed refund on our end, it may take your credit card several business days to have the funds reflected on your account. For our full return policy, please kindly visist https://drhonow.com/en_ca/refund-and-return-policy.
Thank you for giving our products a try, and we're sorry that it wasn't to your satisfaction. We always strive to do better, so we appreciate the feedback you've provided. The recorded conversations between you and our representative will be internally evaluated and actioned on. Should you need anything else, please kindly raech out again via telephone, chat or email.
Sincerely,
Edwin, and the DR-HO'S Customer Care Team.

They refunded $***** and $*****. STILL OWE US ANOTHER $***** THAT WAS WITHDRAWN AFTER THEY HAD THE RETURN IN THEIR POSSESSION for the better part of a week. WATCH OUT for this company with their silver tongued texters, phone operators, and writers.

Hi ****
We want to assure you that we indeed refunded your order in full on Dec. 7, which included all 3 payments that were withdrawn. I have sent the transaction details to the email used on the order *********************. Should you need further assistance, please kindly reply to that email. Thank you.

Still only 2 refunds are shown pending. Just rechecked.

Sharon