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ComplaintsforDR-HO' S
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Complaint Details
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Initial Complaint
05/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently purchased the dr. Ho neck machine. I've only used it 3 times and it's not even working . I spent 200.00 on it. The commercial makes you think it's a quality product. It totally just stopped working. I'm so so so upset that a lot of money for me to spend. I only opened the box a couple months ago and on the 4th time of trying it it totally does not work. I tried different batteries I tried the cord I got my friend dr *************************************************************** I'm so upset. I'm passed the 30 day mark. But only opened the box 37 days ago and it worked the first 3 times but then just quit. I'm really mad . They were rude and declined any help 200.00 is a lot of money. I'm a retired teacher on pension and it's not like I did not take care of the machine .Business response
08/19/2022
Business Response /* (1000, 5, 2022/05/12) */ Hi *****, Thanks for the feedback, and I'm sorry to hear about the experience you've had with our products. Using the information you've provided, I was not able to find your order, a call history, nor an email contacting our customer care. I presume you may have purchased the product from a reseller, and it was the reseller that wasn't able to help you. I do have some good news: we provide a 1 year warranty with valid receipt no matter where you purchase our product. So, if you have an issue, please contact our customer care via ***********************************************. Please have your purchase receipt ready to validate the warranty. We'll also send you an email shortly. Thanks.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.