Business ProfileforComfort Master HVAC, Llc

This company is very unethical. I called American Home Shield and they dispatched this company. The company set up the appointment. The tech arrived on time. I explained the issue and showed him the location of the defective heat pump. The tech had dirty shoes and did not even bother to put on the footie that professional companies issue to prevent tracking dirt into people's houses. He spent 15 minutes with the unit inside and then proceed to the unit outside. After 5 additional minutes he told me that the Freon has low and that it required to repaired and services. I then get a message from *** and they stated that Comfort Master HVAC stated the system had missing parts. I found that strange, as I had that system working just fine for the last 4 years. Upon additional research by calling the *** and having this company followed up to see if I wanted to pay for the repair out of pocket, I learned that the missing part was actually a HVAC ******** valve which is a plastic or light metal cover that cost less than $0.50. This is essential an expendable supply not a part. In my opinion the valve was there and the tech removed it to attempt to charge me the customer directly. This company used the pre-text of the missing part as they know that *** will not cover the repair if they are missing parts. On top of that *** would pay them a set rate while they can charge the customer what ever price, in hopes that they are foolish enough to pay. The very unprofessional and unethical vendor wanted me to pay over $2,000 to repair an issue that regularly cost less than $250 to service the Freon. To add insult to the whole situation the customer service representative that called was very unprofessional, rude, and was trying to bully me by and then hung on me when I asked them to provide *** an accurate assessment of the situation. I highly recommend that no one waste their time with this poorly run company that is unprofessional, and unethical. Zero Stars Rate!