ComplaintsforCronic Chevrolet Buick GMC, Inc.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a new 2020 Chevrolet Silverado 2500HD custom package in October of 2020. It had 15 miles and the 3-year/******-mile bumper-to-bumper warranty and 5-year/60,000-mile powertrain warranty. The finance manager talked me into an extended warranty for when the factory warranty expired to ******* miles. **** I wrecked my truck and the insurance totaled it out with ****** miles. **** when I went to cancel the warranty and get a refund for the rest of the policy. They are trying to tell me that it started when I bought the truck at 15 miles, but I was told by the finance manager (who is no longer with cronic Chevrolet) that it started after my factory warranty. Beside why would I need a warranty for the 1st ****** miles when I have the factory warranty, that just don't make any sense to by a warranty on top of the factory warranty, especially when it's already covered. So when I went to cancel it they said it started from when I bought the car and are trying to adjust what I get back as though it started at 0 instead of ******. That's what the warranty company said along with the dealership. I told them that's not what I was told and the new finance manager said the warranty starts when you buy it and not after the factory warranty and Saud it makes the warranty cheaper. Which is a bunch of c*** because I looked it up and extended warranty from the dealership are more expensive. Also for the dealership to be ****** warranty over the factory warranty and telling you should be criminal because if something happens, your factory warranty will cover the issue not the extended warranty. So they are ****** you something that they know is false and they are not telling you the truth about what they are doing. I just want what's right, the refund for what it's supposed to be, ****** to ******* and not 0 to ******* and for the dealerships not to be ****** false warrantys

  

  Business response

  05/06/2024

  As per the customer's request we refigured the warranty refund.  The customer picked up a check for an additional $920.00 warranty refund.  ***********************, dealer

  Customer response

  05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: 08/12/23 Down payment: $2000 Business committment to provide: fixing electrical, lighting, problems, exchange of tires, replacement of radio system Nature of dispute: Vehicle have been taken to dealer over 7 times and been the the repair shop at the dealership for more than a month, but have not been satisfactorily repaired. The vehicle is still having electrical and lighting problems and tires have not been exchanged.Have business tried to resolve the issue: Yes, but have not been able to so.Deal #: ******; Stock #: U26889

  

  Business response

  11/10/2023

  The customer is being provided a loaner so that we can address her issues.  She will pick up this loaner on Saturday 11/11..  At that point we will attempt to resolve her issues.  ***********************, dealer

• Initial Complaint

  04/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 10, 2022, I purchased a 2013 ************ limited edition. ***** was my salesman. The Jeep only came with one key. I didn't realize until I got home, the key fob wasn't working. My dad immediately called ***** and ***** told him it wouldn't be a problem to just bring the jeep back in and he would make it right and get me a working key fob. The following day my dad drove to *******, to the car dealership. ***** told him to go down the street to another place that does their key fobs and they would fix it. He drove there and the lady told my dad to come back the next day because the person that handled this wasn't in. He again drove to ******* a 3rd day in a row, and no one was at the place again. At that point, my dad, my mother and I called and spoke to ***** multiple times. Same promises. We all got the same answer, he would make it right and get me a key fob. My dad got sick, and we were not able to follow up, then my dad passed away. I went to a battery place to see if that would fix it and they told me it had a short in it, it wasn't the battery. The week of 3/20 and 3/27 my mother called and spoke with the sales manager. Both times she was told they would get back to her. No one has yet and I cannot lock my car securely.

  

  Business response

  04/06/2023

  I have talked directly with the customer and asked her to meet with the Chrysler parts manager.  They have met and ******************* has ordered the customer two key fobs at no charge to her.  The key fobs are due in next week.  I will check back with the customer to make sure that she received operational key fobs.  ***********************, dealer

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9/6/20222 @ 7:30 a.m. I dropped my 2017 Buick LaCrosse Vin #***************** off at the dealership for a few repairs, I was told it would take 2 weeks because they were understaffed. After shopping around for 1 week I was left with no choice because this location had the earliest appointment and shortest service time. As of today 10/10/2022 my vehicle still has not been fixed. I have repeatedly called the dealership and everytime I am being told something different. I've made 2 attempts to contact the corporate office to file my complaint however they do not have any live agents to speak to, I will make 1 final attempt via mail. This entire experience has been disheartening. As of today i have not been offered a loaner car. The customer service is terrible. Because I was unable to afford a cab to and from work every single day beyond the scheduled two weeks I was left with no choice but to resign. I was offered the option to resign or be terminated. Who would ever think a simple visit to the dealership would lead to me being unable to keep my job, foodshop for my family, take my children to after-school programs and get around to handle my business. This is a one vehicle house hold my car is a necessity. This is unprofessional and unacceptable. It's been over a month, I need to be provided a loaner or have my car fix immediately.

  

  Business response

  11/30/2022

  *************** to the communication from the BBB dated November 7, 2022 via certified mail.  Case #********  *************************.  Mr. ******************* was completed and he picked up his vehicle on October 21, 2022.  He was only charged the deductible amount on his extended warranty.  Mr. ****** concern has been resolved.  ***********************, dealer

  Customer response

  11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In April 2021 on Thursday the 28th I signed a finance contract on a 2015 Kia ******* but on that Monday may 3rd my vehicle engine had dropped. When I was driving the vehicle on the 3rd and it just started hurling really hard and didnt want to accelerate at all so I pulled over into the emergency lane and put the vehicle in reverse first bc it didnt want to stop and it started rolling forwards and so I tried to put it in drive and it went backwards. So when I finally got it in park turned it off once it was off i crank it back up I put it in drive and it started rolling backwards and when I put it in reverse it was going forward. It was really crazy to me so I called the establishment and told them everything I was like Im scared to drive it bc when I tried to and it wasnt doing what it was supposed to do theyre were like well your gonna. Have to get it towed here so I was like ok. They eventually ended up giving me another vehicle which is a 2013 Buick Enclave they gave me this vehicle the same day the first owners dropped it off for a trade in. So with in that next month this vehicle stared doing the same thing that the first vehicle they gave me did. I was dropped from my school due to not attending due to me not having a vehicle to get there. I had to walk back and forth to work because Cronic refused to give me a loner vehicle or fix the problem on the vehicle that I have so just last Friday on December 10th I was almost hit by an 18 ******* truck because of the vehicle cutting off and rolling back while in drive I had to hold my feet on the brake all the way to the floor board in order from getting smashed by a truck and force it into park so I could cut it off and crank it back up. I have came in and told them what happened and they arent trying to understand that I dont want another vehicle from them due to me not trusting theyre inventory or business skills.

  

  Business response

  01/25/2022

  ******************' vehicle is now in our service department being fixed.  My service manager *************************** is meeting with this customer personally to make sure that we resolve her issues.  We also put her in a loaner vehicle while her car is being serviced.  I met with ******************' personally and have assured that we intend to fix her vehicle.  I think the issue is being resolved in accordance with her wishes.  ***********************, dealer

  Customer response

  02/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me in the order of fixing my vehicle. 
  
  Sincerely,
  
  Alayassa *******

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