ComplaintsforGolf Carts Modified, LLC

• Initial Complaint

  03/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On ******* I ordered a ****** *** throttle box and on ******* I received a defective counterfeit product in the mail. When I emailed the company, they admitted they did not send the product I ordered but did not offer a full refund. I would like a full refund and for the company to stop selling counterfeit products.

  Business response

  03/04/2024

  Customer ordered a *** pedal box from our website.

  He sent us a pretty nasty email about it being a fake box and Chinese junk and being defective and so on.  I included a screenshot of this.

  I responded  to customer and explained that the company ****** discontinued their version of this part 6 weeks ago and we had to source a different supplier for the part but we are positive that it is up to quality standards.  I also explained to the customer that he could send us the item back and once we receive it and inspect it we could either ship him a replacement or offer a full refund PLUS the shipping cost that he paid to send the item back to us if the item was defective.  I included the screenshot of this.  

  The customer then threatened to file a complaint with the BBB and stated that he would not ship the item back to us UNTIL AFTER we give him a refund.  There's no world where we are going to refund an item before it is shipped back because the customer will just keep it.  We have been fooled before on less expensive items.  I included this proof in the screenshot within my word document above.

  Also, the description on the item he purchased mentions the part about the original manufacturer of these discontinuing them and we had to find an alternate supplier.  This is screenshot is attached too.

  Our refund policy also states that you have to send the item back before refund.  That is included in a screenshot also.

   

  Business response

  03/04/2024

  Everything has been explained to *** in email format.  He has the option to return the item for either a replacement or a refund but he refuses to return it and demands to receive a refund before he will return it.  That isn't going to happen.  I have submitted all email correspondence to the BBB as well as screenshots of our return policy from the website.  

  As the screenshots I have sent to the BBB will show, *** is lying above when he states "but did not offer a full refund".  I 100% offered a full refund after he returned the item in our original correspondence which is opposite of what our "refund policy" on our website states we will do.  We try to help out consumers as much as possible when they are unhappy with a product. 

  Customer response

  03/08/2024

  The seller deceptively altered the product description on the company website after I made this complaint and is claiming that it was this way when I made my purchase.  A screenshot of the cached page from ******* is attached proving that the seller is lying to the BBB about the product description.  Since the seller has knowingly sent me counterfeit merchandise and is now lying to the BBB in an attempt to cover their tracks I expect a full refund.  This seller is not to be trusted.  If they want their counterfeit merchandise back, they are welcome to send me a shipping label after I get my money back.

  Customer response

  03/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  The seller sent me counterfeit and defective merchandise, and lied about altering their product description page after my complaint to try to cover their tracks. They are crooks and owe me a full refund but have not agreed to reimburse me for this fraudulent transaction.

  Regards,

  *** *******

  Business response

  03/14/2024

  At no point did I say the website made that statement when the customer bought his item.  I said it is stated on our website.  We made the edits after ****** discontinued the main product and we had to find alternate vendors for the part.  There was a transition period where some customers got the box produced by ****** and some customers got the alternate supplier part.  This was due to us purchasing the last 7 ****** models left in the country and they were intertwined with other inventory.

  Either way, this is absurd.  Companies have to find alternate suppliers of electrical components in the world now.  This is how it is since Covid.  It is also absurd because all *** has to do is ship the part back for a full refund.  This isn't rocket science.  This is just another unreasonable consumer that is being a child.  In what world does *** think he gets to keep the purchase and get his money back?  We don't even know if he is telling the truth here.  More than likely this part is installed on his golf cart and is working perfectly fine but he has decided he deserves a refund b/c of an alternate supplier?  Either way, this is a huge waste of time for me.  Send it back to get a refund or don't and don't get a refund.  It is that simple.

  Customer response

  03/20/2024

  The reason I filed this complaint at all is because the seller refused to accept a return for refund.  Per the seller's original email, they didn't like my online review so they said a refund is no longer an option and only offered an exchange.  Now the seller says they will accept a return for refund.  That sounds good to me since I don't want the substandard junk they shipped.  If the seller would kindly process the refund and send me a shipping label, I'd be happy to return their counterfeit defective merchandise.

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