ComplaintsforSasser & Sons and Digs Septic & Grease Trap Services
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Complaint Details
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Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company serviced our septic tank on 12/20/21, for $350. The tank overflowed again less than 2 months later. We looked in the tank, before calling them back, & it had not been totally emptied the first time. Tried to explain this when he came back but he ignored us & just started pumping. When finished he gave us another bill for another $350. When we asked him why he said it was full again. (It’s a 1,000 gal tank & there’s only 2 of us that live here.) Spoke with a neighbor & she said he did the same to her. I don’t think there should have been any charge, but at the very least a minimum. This guy complained about his job, the hours, etc the whole time he was here. My husband had the dirt dug out/lid pulled both times. Didn’t ask the man to shovel the dirt back the first time & the second time the man asked if my husband wanted him to help him! My husband said no, but I said yes since we were being charged again for the unfinished first trip. Would not recommend this company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.