We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

Eagle Vision RV, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

This business has 2 alerts

Complaints

This profile includes complaints for Eagle Vision RV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eagle Vision RV, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 62 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This pertains to an extended RV warranty purchased through this company on 8/4/2023. On 8/6/2024, I canceled this policy through Eagle Vision. I should have received a refund of 932.48. Instead, the refund was issued through pay link to Eagle Vision by the insurance company. I have emailed ***** ***** on many occasions to issue my refund. He acknowledged that the refund was received by them. The refund was paid to Eagle Vision on 8/12/2024. It has been close to four months and I still have not received the refund that is due to me in the amount of $932.48.

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to contact company to file for a claim. Warranty was purchased for $4,767.00 2021-11-19 with today being 2024-11-08 and I wish to cancel. Emails and phone calls to the company are not returned.

    • Initial Complaint

      Date:11/11/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a transferrable 7-year extended warranty from Eagle Vision in December 2023, as I was purchasing my new RV. They billed me the initial payment, but then no one contacted me to setup the recurring payments. Their telephone number was out of service as of February. I finally reached someone via text message who thanked me for letting them know about the problem with their phone line. They set me up on recurring payments. Now I'm trying to 1) payoff the amount and 2) transfer the policy to a new owner. Again, I cannot reach anyone at Eagle Vision. If I cannot reach someone in the next few days, I intend to send a letter via

    • Initial Complaint

      Date:09/13/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have called the company numerous times same voice mail. Please leave a message. Called alternate phone number and it immediately disconnects the call.

    • Initial Complaint

      Date:09/09/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed a contract with Eagle Vision RV on 7-19-2023 for extended warranty, on my **** ***** * ****** ***** **. Vin ***************** 24,606 miles. Total cost 5,572.00 for 5 years, put 699.00 down and payments of 208.96 for 24 months. Payments were charged to my credit by *** ****, and ******** ********* **** was responsible for repairs if any I called ******** ********* the end of July 2024 to file a claim, for my bedroom slide to be repaired. I was told that the contract had been cancelled by *** **** and that all moneys they had received were to be returned for full refund. Spoke to a ** ****** ********. I then called *** ****, and was told that the contract was still in force, and had not been cancelled, was told they can not cancel contracts. Spoke to a miss ******. I next tried calling Eagle Vision, no answer left message for someone to return my call, tried this several times, I'm still calling no one has returned my calls. I have told my credit card not to pay the monthly payment, and I have told *** **** the same. I can't believe that this has happened, Eagle Vision must have cancelled contract and kept the money. I would like to get a refund of moneys paid, our have Eagle Vision pay to have slide repaired

    • Initial Complaint

      Date:07/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Service Plan for my 2012 used motorhome March 23, 2020 for $5,755.00 cash for 60 months. Sold my motorhome in late April 2024, requesting a refund. Called numerous times and left messages, did not get any call backs. Sent about 4 emails, received only one reply on May 24, 2024 stating that they will send my refund ASAP. I have an invoice for this transaction, if needed I will send.

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased extended warranty policy for my motorhome 10/27/2021. Requested cancellation of this agreement as of June 8, 2024. Have not been able to contact seller and have received no acknowledgement of cancellation request. All conditions of cancellation of agreement have been met. I have requested a response advising the cancellation and refund amount as well as the prompt payment refund.

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a RV warranty through Eagle Vision RV for $4236. The warranty company will not answer any phone numbers so we can file a claim. ***** at Eagle Vision RV sent me phone numbers and an email address but has not offered to contact the company or have anyone contact me or my RV service technician. If I can’t use my warranty I want my money returned.

    • Initial Complaint

      Date:07/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed Cancellation Form on 3/7/2024 with promise of refund in 30-60 days. After multiple attempts via email and phone, there has been no response from EagleVision. In addition, I worked directly with their claims processor and finally confirmed the cancellation had been processed by ********* Warranty after delayed submission from EagleVision. ********* has also attempted to get a response from EagleVision with no success.

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 3rd of April I submitted an service contract cancellation form to Eagle Vision RV by email, this was for a refund for the paid contract, that I no longer needed. This was for a service contract on a ***** ****** fifth wheel camper, which I sold in February 2024 due to relocating and health reasons. There were no claims submitted on this eight year contract. I've called numerous times to speak with someone concerning this. No answers at all, so I left several voicemails with no return calls. On April the 25th I reached an employee by email, by the name of ***** *****. Was told by ***** to submit a cancellation form. I mentioned that I had already had on April 3rd, but submitted it again for the second time. ***** stated that it would take 6-8 ***** for processing. The 21st of June made eight *****, with no refund. I've attempted to contact ***** by email on June the 21st, no reply.

    Eagle Vision RV, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.