Business ProfileforMyers General Services, LLC

Don’t trust their “word”. Refused to do a final walk thru at the end of the project. They do not care about customer satisfaction. Lots of money spent for required rework they refuse to do. 1. When you get a quote they offer a 10% discount if you sign that day so be ready to make a decision. They require half of the labor costs and the cost of paint upfront. Talking with other reputable companies it’s standard to collect payment at the end. They use PayPal which charges a 3.5% fee. 2. Schedule and time. I had taken a week off of work to be there for them to paint. The first day they were there a total of 2 1/2 hours. Then they had scheduling conflicts with family stuff. I get it stuff happens but we agreed on date for painting 2 weeks prior so if those dates weren’t good then should have agreed on an alternate date. They did work on the weekend which said they could work some weekends then passive aggressively got mad with me about them working their “precious weekend” 3. When the laundry room was painted they moved the washer away from the wall to paint. They left for the day and I did a load of wash. They failed to put the drain hose properly back into the drain pipe so my washer leaked into the wall and ceiling(laundry is on 2nd level). They admitted it was their fault the next day. They replaced the smoke detector in my living room because water leaking out of it and then had an electrician inspect. We agreed that they would repaint my ceiling due to water spots. I asked for them to document the incident so if there were issues in the future they’d be liable. They agreed but then when they sent me documentation they didn’t take responsibility at all and they wouldn’t repaint stating should any long-term water stains appear they would repaint. Not what we agreed upon. 4. I requested a final walk thru. They strait refused. I paid a lot of money to this company to now have rework that needs to be done. I should be completely satisfied.

Sandra, the experience you described sounds awful! I'm sorry you felt so neglected, especially after abusing our services. The projects contracted were done, and done well! We have a gallery on ******** with photos of your home post-painting, and it looks absolutely fantastic! One of those photos shows the clothes washer's drain hose in the drain pipe. Furthermore, I would like to have it noted you were asked repeatedly to move your furniture. We took great care of you after your flood! From remediation, to hiring an electrician, to replacing a smoke detector, to crediting you a ceiling paint job, should any water marks appear; I feel like we handled that situation rather well! A walk through was absolutely done, and we would have been happy to do another, had you not been so hostile. We take abundant caution with irate customers making false allegations, because some are more serious than the nonsense you came up with. As to the supposedly unusual deposit we require; customers such as this are why we operate the way we do. It's in effort to protect both us contractors and you, the customer. It ensures you can't withhold total payments, and that your painter doesn't take off with your full payment and never speak again. We've heard some horror stories and experienced some of our own which, again, is why we operate this way. Every card service we've explored charges a merchant fee, and ****** was one of the more agreeable options. ****** also offers financing, which makes it all the more desirable for potential customers. In reference to your scheduling claims; the scheduled date you chose was Wednesday, February 15th. I'm sure you remember reaching out to me on Sunday, February 5th, asking if we could start the weekend of February 10th, to which I said no. We were able to move you up to February 13th, but were unable to completely rearrange the appointments we'd made for the days prior to your start date. A bit of honesty goes a long way and, I feel, if you were honest about any part of our business interactions: I wouldn't be responding to your mendacious review today. Our weekends are absolutely precious to us! We're a family owned and operated company BECAUSE of the time we get to spend as a family. While there is some willingness to work an occasional weekend, there is absolutely no willingness when a customer behaves the way you have. We worked the weekend as a way of appeasing you when you petulantly mentioned the work days you missed, and then on top of it you demanded we deduct from your final payment as monetary reimbursement! (Which we did because CUSTOMER SATISFACTION IS OUR GOAL.) Claiming we did a poor job, texting our personal numbers late at night and in the early morning with photos of items we were never even in contract to do, harassing us, and blasting an exceptional small business on social medias as well as here on the BBB... Sandra, we went a great deal out of our way for you, and I'm terribly disappointed. I absolutely agree that you should be satisfied. MGS strives to achieve customer satisfaction, and we had a PERFECT review record before you decided to start with these falsehoods. I would have loved to have made this a better experience for you, and ensure you were satisfied but, despite our efforts, still you are not. With all due respect, it's beginning to seem like more of a "you" problem.