ComplaintsforChampion Gymnastics Unlimited LLC

• Initial Complaint

  11/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In mid-June of 2021 I pulled my daughter from the competitive team at Champion. I had already paid the tuition for the month of June in the amount of $245. When I texted the owner of the gym and asked for a refund for the remainder of the month, she rudely told me no. When I asked for the additional $100 that was paid for a competition leotard, that I never received, I was told no. I since filed multiple cases with my bank to try and get the money back that way. While the two fee investigations were going on, I noticed 4 other miscellaneous charges on my checking account from the gym, that I NEVER authorized. Three were for $101 and one for $18. So an additional 4 more fraud investigations were opened. I was notified today by my bank, that they would not be crediting the money back because they found no fault on the gyms part. When we called to find out why, the bank told us that the gym provided them with a signed handbook. I never received a handbook, let alone sign one. At the end of the day, I want all of my money back that is OWED and be done with this horrible woman and her company.

  Business response

  11/29/2021

  Good evening, sorry for the last-minute response I just received both of your inquiry letters today. In reference to the letter, you received from *** ******* I am pleased to provide you with the actual facts of the dealing with this former member of our program.

  *** ********* daughter & son joined our program at the end of the 2020 school year, at which time she filled out our New Student registration paperwork which line 7. States…  “If for any reason I or my child quit or are asked to leave CGU LLC. I understand and agree that no money or funds invested in the program for services or products, will be refunded.”  I have attached a copy of her signed Registration form, with her children’s name on it.

   

  We had a team tryout which our Team coach had invited her to attend. Her daughter did well and was invited to join our team. All members that were invited to team were asked to come to a new team parent meeting at which time they were all given the Team Parent Handbook, in addition to the competition season expense paper that all new & experienced team members need to properly budget for their child’s season. Our team parent handbook goes over expectations for all team members, at the gym & at competition. Page 3 section 4 has a highlighted section about policy in Drama & refunds. The last page of which has a signature sheet they must return it signed if they agree to its contents and decide to be part of our team. I have attached the handbook & the signed last page provided by **** ******* the day her child began team practice. In addition, the Competition season expense sheet that *** ******* received had a payment schedule of when payment for a child’s season needed to be paid by. I always try to be flexible with my team parents & let them know that if there was a payment arrangement that would work better to have a discussion with me & we can make it work.

  After a couple of months *** ******* had begun to post onto a Facebook Page called “***** ****** ** **********”. On this site she would post random questions about gymnastics, ask strangers on this page advice about practicing at home and even negatively blast our gymnastics program & coaches. This is not proper team parent behavior, and I had to have a sit-down meeting with her and discuss her child’s future with our program. At this meeting she denied everything I had in print about what she posted, she claimed that it was not her fault, or that’s not how she meant it. I asked her if she wanted to stay in our program, she said “yes that she was very happy, her children were happy, and she had no intent to go anywhere else.” I also had to ask why she had only paid in $100 to her child’s account for competition expenses, when at this time she should have paid in $240, and another payment of $240 was going to be due in the following month. These funds were meant to buy her child’s uniform which included a competition leotard $100. Warm up jacket $75, Warm up pants $35, Gym Bag $25, Choreography & music cost $50 plus $150 in booster expenses for her child’s season which covers many aspects of being a team member. Having only paid in $100 she was severely behind, and I wasn’t going to buy her child’s uniform unless she got her account right. She agreed & told me the reason she was behind was because her husband told her not to give more than $100, that they were not going to pay anything else until they got their uniform. I told her that’s not how it works, that I will not spend money unless I have it in on behalf of of her child. I told her if that’s how her husband is then maybe this isn’t the sport for her child… She said she would take care of it and in the next few weeks she would have her child’s account caught up paying some on the 1^st of the month & the rest on the 15^th. I agreed & told her I would order her child’s uniform based on her word.

  On the week of the 1^st *** ******* paid her children’s tuition and said she would have the rest of her child’s account funds into me in the next week. A Week later I received a text from her Husband out of the blue, stating who he was and that he was pulling his children from our program. He also requested the return of the month tuition that hadn’t been used. I informed him that that wasn’t an option because his wife said she would be providing the funds to pay for her child’s uniform, that I would be using the unused tuition to offset the loss of the cost of buying her uniform. That was the last I heard from ** ******* & *** *******.

  September 10^th, I received notification from Merlink-responce that someone was filing a chargeback dispute. After doing some research I found out that *** ******* was the one filling. I provided the copy of the registration papers and the signed team parent handbook to the bank and after a couple of weeks I was notified they had sided with me in that case. Over the next 2 months I received chargeback disputes from *** ******* for tuition payment over several months of tuition that her children received and used, some included snack purchases and the time of transaction which she & her children consumed. With each of these disputes I provided the registration & team handbook again, plus attendance sheets so they could see what the purchases were for and explained what was being bought at those times. I have attached those as well; you will see an additional members child in the sheet because of *** *******s actions this parent/friend of her & her child both left our facility. *** ******* also talked her into playing the chargeback dispute game as well. I stated that trying to recoup those funds was theft for services & products received. The banks again sided with me, but what I was not aware is that a consumer may continue to dispute transaction even ones that came back in my favor up to 3 times the last time of which is investigated by lawyers and if they side with the consumer, I would be responsible for paying the legal fees to the bank as well. I was still waiting to hear back about that last run of transaction disputes and who they were going to side with. I didn’t know I had won again until I received this letter from you, so thank you, I was concerned I missed something in the insane amounts of emails I get daily.

  **** ******* never had a card on file at our facility so anytime a transaction ran it was because she was making the payment. So, this tale of transactions she was unaware of is a lie or *** ******* has even more severe mental issues than I was aware of in my sit-down meeting with her. My apologies that she has wasted your time with these lies, but this parent was made very aware of our expectations in our facility, we are very transparent & direct with our members, occasionally someone will go to extensive lengths to negatively blast a business that they caused problems in because they refuse to see that they were wrong.

  *** ******* will not receive funds for class services her children received, she will not receive a refund for snacks she & her children consumed, and she will not receive a refund for the drama she created in our facility. She still has an outstanding debt for uniform ordered on behalf of her child for the season she agreed to be part of in our program. She needs to stop playing these games, its not going to benefit anyone, it’s only going to make things worse for others. I know too many businesses that are stopping credit services because of people taking advantage of the charge back process. But I have all these steps & procedures in place because I have had parents try to do these things before. So, I have myself & my business covered. Thank You so much for your time & have a great holiday season.

   

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