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ComplaintsforDiscount Cleaning Products LLC
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Complaint Details
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Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a carpet extractor with Discount Cleaning Products. I received an approved loan with ********** on 12/23/2021. I had to call and wait on a rep to contact me regarding where this product was by January 4th or at least tracking information. Finally, I was given the shipper's info with approximate shipping date. Problem is, there was no other information given after that for another few days. I was given the actual delivery company's information, 1 delivery attempt with just the wand, (no other info regarding other equipment or product was provided) I refused the wand, believing there was a mistake. That everything was to be delivered in 1 setting. I spent another day contacting ******************** (the delivery company) to track the remainder of the equipment. Another day waiting on a delivery that never came, then a delivery promise the following day, their truck broke down. The next day, the driver refuses to bring the product to the full physical address. I was so fed up wasting 4 days of time away from my business, I told them send it back. Now DCP wants to "punish" me by not submitting paperwork that this product was received back to their facility on 2/1/2022. Charging me a restocking fee & allowing me to have to continue to pay for a product to ********** that I have never laid eyes on THROUGH NO FAULT OF MY OWN. Seemingly to recoup shipping charges and having a grudge. What can I do to stop the payments and get away from these people? And I have contacted the Shipper to verify that the equipment was delivered back to DCP, despite the guy saying it had not been.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.