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Find a Location

Crunch Fitness has 1 locations, listed below.

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    Business ProfileforCrunch Fitness

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4484 Jimmy Lee Smith Pkwy, Hiram, GA 30141-2737
    BBB File Opened:
    8/30/2022
    Business Management
    • Complaint Handler, Customer Contact
    Contact Information

    Principal

    • Complaint Handler, Customer Contact

    Customer Contact

    • Complaint Handler, Customer Contact
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/29/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I signed up with crunch fitness September 2022 for a monthly price of $19.99. I noticed my recent bill in March was $22.24. I called and spoke to **** on Mar 26, 2024 and she stated the new additional charge was for new members. I told her I am not a new member. Then she said the charge is for using a debit card and not my routing numbers. I said I've always used a debit card. I advise her that I haven't received an email or letter from you guys and that I want the difference of my money to be refunded because I never gave you permission to charge my card anything additional. She stated that was nothing she could do. I asked for corporate number. She stated there wasn't one. I drove up there same day. Spoke to a manager named ** and he stated there was nothing that he could do. He asked me if I wanted to cancel. I said yes but he also said I have to pay another monthly fee because of a 30-day notice. The only money that I'm giving crunch fitness is what I signed up for, not for this additional fee that they are trying to add. I am seeking legal counsel but I wanted to have this on file as well. I also need a copy of my signed contract.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christine D

    1 star

    04/11/2023

    This company steals your money. I signed up for personal training sessions and my trainer, who was the trainer manager at the time, no showed multiple times. I decided to cancel my contract and months later found out I had sessions still on my account that I wanted refunded. I spoke to the ** TK, who stated he knew nothing about the personal training and referred me to the assistant trainer manager, **** who responded to my request for a refund that I needed to sign a form. I then signed the form noticing he marked NO for refund request and said they do not issue refunds unless I was charged after cancelling. In the contract I signed it states refunds can be issued for prepaid sessions. This company manipulated me and essentially stole $250 of my money.

    Local BBB

    BBB Atlanta & NE Georgia

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