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Find a Location

Taki Japanese Steakhouse has 1 locations, listed below.

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    Business ProfileforTaki Japanese Steakhouse

    Restaurants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4904 Jimmy Lee Smith Pkwy, Hiram, GA 30141
    BBB File Opened:
    10/26/2022
    Business Management
    • Complaint Handler, Customer Contact
    Contact Information

    Principal

    • Complaint Handler, Customer Contact

    Customer Contact

    • Complaint Handler, Customer Contact

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/23/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 4/23/2023, my family and I visited Taki to celebrate my son's birthday. Our party was seated and placed our order. Upon arrival, the cook, ****, verified our order and proceeded with meal preparation. During the meal preparation 'show', **** used very crude, vulgar and threatening language with our party which included 3 minors (i.e. 'You ****** up', 'Shut up and eat'). The last and final straw was when **** addressed the minors in our party (5, 9 and 10) and said, 'If you don't want me to spank your ****, then I will kick your ass' while holding up a waving a spatula. In total disbelief, I asked **** what he said and proceeded to repeat that if the kids 'didn't want him to spank their but that he would kick their ass'. **** noticing that the adults at the table had become upset attempted to play it off by stating 'it's just jokes'. To which I responded that he would not play with my children in that manner. After the exchange, I spoke with *******, our server, to address the horrible experience that my party had just experienced and ask that she send the manager to our table. Upon arrival, the manager, ****, apologized and shared that numerous complaints had been received for this one cook. Knowing that the cook lacks customer service skills, the business still made the choice to allow him to interact with customers. **** also proceeded to justify the inappropriate behavior of his employee. When I expressed that I was not satisfied with how he was responding to the situation at hand and the disgusting justification of the service, or lack there of, **** stated that **** had already been let go. I then asked if I could speak with the owner, and **** shared that he was not available and there was no contact information for him. Our server, realizing the frustration, shared that the owner's sister, ****, was there. I asked a 2nd time for the owner's contact information, and was provided with a random contact. I will NEVER patron this trash establishment ever again!

    Customer Reviews

    0 Customer Reviews

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