ComplaintsforQuality Restoration
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 4/3/24, this company was referred by a plumber to mitigate water damage due to a leak in the condo unit above mine. Some of the mitigation work done (removal of flooring) was excessive, and the estimate for restoration included costs that far exceeded what was needed based on the extent of damage. The estimate for restoration work was rejected by me and my insurer.Initial Complaint
12/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They were initially called out to my house by a plumber for a sewage backup in June 2022. They came in and brought dehumdifiers and fans and left them for days and billed my homeowners insurance. The initial plumbing repair happened in July 2022 and cost over $5,400. In Novermber 2022 I had plumbing issues again. I called the plumber who did the work and Quality Restoration got involved again for mitigation, yet I never called them either time. They must work hand in hand with the plumber. Quality came in and placed a fan and dehumidifier in my bathroom, they removed the vanity, cut out the bathtub and placed it in my yard where it still sits today. I have emailed both the plumber and the Quality Restoration and consider the job NOT completed! They also provided me with an insurance estimate of over $9,100 to put the bathroom back together. I will not be using them again.Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They did mitigation at my home. Tore up my flooring that wasn't damaged. They never came back to do the reconstruction after they made arrangements to and they never called. When I finally got in touch with them after a month they told me to find someone else cause they couldn't do the work. I don't recommend this company.Initial Complaint
02/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company did not do the best job on the treating of the mold in my home. There is still mold growing despite of the microbial sprayed on the mold, they left the bathroom unfinished they barely covered the holes they left in the floor. I gave them my credit card to run to pay my **** to them. They had my permission to run it but they told me I still owe them ******* so they turned it in to the collection agency. But I know I paid them.but still they say I owe them money.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.