ComplaintsforThermal Tech Heating & Air Conditioning, Inc.
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 11, 2023, the technician came to our house on behalf of ******************************* The unit is 21 years old and has been regularly maintained every six months. He gave us a receipt saying that there was a leak at the evaporation coil that caused the compressor to lock and there was no major damage to condensor unit. He told us that the unit needed to be replaced. However, when Thermal Tech submitted their report to American Home Shield, they said the system didn't break because of normal wear and tear, but because the freon was leaking and that caused the compressor to break. But in a 20 year old system, isn't a freon leak in the coils part of normal wear and tea? Our system was. working until last week, when we called AHS. How are we supposed to know that the Freon is low if the system is still working. It seems like Thermal Tech was just conspiring with American Home Shield by submitting a report to AHS that absolves both companies of responsibility to make good on our insurance claims.Business response
12/12/2023
Tech did say the evap coil in the air handler and the compressor need to be replaced as they do, but picture proof showed the warranty company that the system has issues not cover by the policy. Ahs made the choice based on the pictures submitted to them that would hold up in a court of law. They were advised they could request a second opinion from Ahs. They make the choice to cover something or not. Thats not our choice. Pictures do not lie on the shape the system is in let alone it being a 4 ton inside and a 3 ton outside which is against manufacturer rules.
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Contact Information
PO Box 748
Hoschton, GA 30548-0748
Business hours
Today,By Appt. Only
| MMonday | By Appt. Only |
|---|---|
| TTuesday | By Appt. Only |
| WWednesday | By Appt. Only |
| ThThursday | By Appt. Only |
| FFriday | By Appt. Only |
| SaSaturday | By Appt. Only |
| SuSunday | By Appt. Only |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.