Business ProfileforCentral Georgia EMC Corp.

I am filing this complaint to try to help this business be BETTER. They have chosen to communicate with customers by turning off their gas instead of using the alert text system to simply send a message informing the customer they missed a payment and that if not paid they will be disconnected. Instead they use their alert system to just send out a monthly billing reminder, this reminder then blends in with the multitude of other services that also just send out a 'reminder' that your bill is coming due and they are ignored because if you have paid your bill or not these reminders still just come out. Their website also doesn't ask you for the amount you owe if you pay late, so you have a 'late fee' outstanding making you look like you haven't paid your bill in longer than what you have. Their entire system is setup to just annoy and cause problems. It would be very simple to have their website 'include' late fees so payment in full could be accomplished when paying your bill, and they could use their alert system to alert customers a few days before listing them for disconnection- you know common sense. Instead of communicating by punishing customers by turning their gas off because they must think anyone that forgets to pay them should be punished. Do Better, Be Better- use common sense and maybe your customers might not hate you. Also not sure how I used $191 worth of gas when my heater hasn't been running lately, guess they can add stuff in when they want to, but still make it to where late payers do not get caught up so they can penalize them by disconnection.