ComplaintsforCentral Georgia EMC Corp.

• Initial Complaint

  04/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am filing this complaint to try to help this business be BETTER. They have chosen to communicate with customers by turning off their gas instead of using the alert text system to simply send a message informing the customer they missed a payment and that if not paid they will be disconnected. Instead they use their alert system to just send out a monthly billing reminder, this reminder then blends in with the multitude of other services that also just send out a 'reminder' that your bill is coming due and they are ignored because if you have paid your bill or not these reminders still just come out. Their website also doesn't ask you for the amount you owe if you pay late, so you have a 'late fee' outstanding making you look like you haven't paid your bill in longer than what you have. Their entire system is setup to just annoy and cause problems. It would be very simple to have their website 'include' late fees so payment in full could be accomplished when paying your bill, and they could use their alert system to alert customers a few days before listing them for disconnection- you know common sense. Instead of communicating by punishing customers by turning their gas off because they must think anyone that forgets to pay them should be punished. Do Better, Be Better- use common sense and maybe your customers might not hate you. Also not sure how I used $191 worth of gas when my heater hasn't been running lately, guess they can add stuff in when they want to, but still make it to where late payers do not get caught up so they can penalize them by disconnection.

• Initial Complaint

  10/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In February 2022 I had just rented a basement ********************* were included in rent. My landlord got arrested so I called EMC I was told that I could not get the power turned on in my name All I could do is pay for and use prepaid service so that is exactly what I did I got prepaid service after 1 month the landlord came home the power was put back into her name shortly thereafter in June I moved out of the place I find out not too long ago that a $300 bill was attached to my account when I asked them about this they told me that they couldn't talk to me that I had to go through the collection agency I call the collection agency and they said there was nothing they could do I had to call the power company but they still say that yes it should I had prepaid service I email the power company and they basically admit that they attached My landlord's bill to my account even though I had prepaid service and I asked them to remove it from my credit and take it off because it was not my bill and they said basically started giving me the runaround again I have to call it the collection agency I've been dealing with this for a while now and they are not being any help they're refusing to talk to me about it at all they cannot attach a bill from someone else onto my account when I had prepaid service number one number two when I left that place it was back in her name so why they didn't attach it to her is beyond me I want it fixed. I have attached a copy of my lease where it shows that she's responsible for the power bill and everything

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  When my gas was cut off? I paid my bill and schedule a time for the company to come back out and Unlock the gas meter They scheduled me an appointment for the 29th between 12 PM And 4 PM. At? 4 o'clock. I called the. Company and asked why nobody showed up. They try to tell me that it was scheduled for the 30th from 12 to 4. And when I ask to speak to a supervisor they left me on a hole for 45 minutes and hung up the phone.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  January 12, 2023, a tornado hit my residence and left my home having "NO" electricity from January 12, 2023, through January 23, 2023. My bill from Central ****** service dates January 10, 2023, through February 13, 2023, reflects amount due that is not different than previous bills. The current bill should be lower than previous bills due. The electric lines and transformers were down as a result of January 12, 2023, tornado. In addition, there was not many cold days during the bill time frame. Central ****** is a privately owned company and unethical in my bill amount due. There is "NO WAY" my bill should be the amount it is due to circumstances of the tornado.

• Initial Complaint

  04/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This electric company disconnect my service because my payment did not go through, which I understand. I payed $250 deposit plus the $50 disconnect fee. A total amount all together as $315. This company as yet to reconnect my service or provide me with my money back. Every time I call the representative keeps bringing up the return check and not the debit card payment I made. The workers are ignoring my concerns, as well as one worker disconnected my call and when I called back another worker going to say she listened to the call and I disconnected it. A worker by the name of ****** told me they can not cut on my service because they have to wait 10 days to see if a stop payment was placed on a debit card transaction, wow I never heard of that before. This company needs to be investigated.

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