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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got this company to put up a fence for me and after waiting several months to get the job done the work was unsatisfactory. I called the boss to express my concern about the fence post being spread to far apart and the fence being very wobbly. The normal space between fence post is 8ft but ours were all between 9 and 11ft on mostly all the post. After Mr.Upchurch requested I send him a video of the fence shacking he came out several weeks later to check the issue. Upon his observation of the problem he stated he would send the contractor back out to fix some of the post or to add more post to secure the fence. After several calls and several promises to come fix the problem no one has come to fix the issue. I am requesting money back so I can get someone else out to fix the issue. I don't want to deal with companies who don't stand behind their product.Business response
11/10/2022
The style of fence requested by the customer called for the post spacing to be more than 8' apart. There were no issues with integrity or stability of fence; however, we did add two additional post per customer request on 6/20/22 as a courtesy and free of charge in an attempt to meet our goal of 100% customer satisfaction.
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Contact Information
2363 Highway 42 N
Jenkinsburg, GA 30234-2317
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 2:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.