ComplaintsforLuis Gonzalez Brows
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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made an appointment for microblading, three months in advance and he required a $150 deposit, then changed my date at the last minute. Upon going to the appointment, he suggested paying $60 additional to lighten my eyebrows first and returning the following week. $490 was the original price for the procedure then demanded I pay $300 up front before coming back the next week. I made the appointment and he changed the day/time again and when I showed up at the scheduled date for June 8, at 8:00 a.m. He didn't arrive at the salon so I tried calling twice and texting. He said he was late due to traffic, but I believe he was asleep and forgot. He showed up 40 minutes later and began explaining the procedure. I was very uncomfortable, as he placed his arm on my chest (which I have never experienced during this process before) and he finished quickly and explained that it would lighten and I could come back in a month for a free touch up. I have now reached out three times to schedule this and he won't return my texts or calls. I paid an $100 as he said I owed him and left. He said he would text me all the followup treatment guidance and he didn't for how to care for my eyebrows. The end result looks like I barely had anything done. I paid all in cash and there was no receipt. The initial deposit was through zelle.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.