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ComplaintsforSugarboo and Co
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Complaint Details
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Initial Complaint
02/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered several items for gifts from this business 1.21.22 for about $71.23. In the order were several word tattoos, 2 planters and a book. I received 3 word tattoos (all the same word) and it wasn't what I ordered at all and none of the other items came so I emailed the company and then also called them ****. They said they would express mail the correct items right away and also send me the order in an email and the tracking. I believe that persons name was **** who said all this. I didn't receive the tracking number for the shipment so I emailed **** and 2.1 and received no correspondence at all those 2 days. I have not received my order as of 2.1 at 4:15pm CST and still no correspondence with tracking or any info. I have paid already in full, but they are not sending me the items I ordered. They are not saying the items are not available or any communication whatsoever so I am not sure they are doing anything at all. The invoice for the wrong items I received did not say 1 of 2 or 3 orders, so its unclear why this was wrong and incomplete. I am a repeat customer and I didn't have such poor, incomplete service before this instance. And because I am not receiving any communication, I've paid this company and I don't have my order (even though it had express shipping supposedly 3 days ago), I am filing a complaint here in writing. thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.