Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
DO NOT COME HERE! I REPEAT DO NOT COME HERE. Im a long time customer with them and Im disappointed with **************** and ****. I brought my car to them on a Monday because it wouldnt crank back up and they put a starter in it just to give it back to me that same day and the car completely shuts off. I didnt even have the car for a hour once they gave it to me and it stopped while i was driving with a customer in the back seat as i was about to do lyft. (Embarrassing). I had someone help me to get a jump and they couldnt because they crossed wire my negative and positive and couldnt get no type of jump because it would spark and blew my cables trying. I had to spend the rest of the money i had to get it towed back to them that same day but the shop was closed bout time the tow truck dropped it off. The next few days i repeatedly came everyday check on the car and **************** refused to reimburse me for having it towed back to the shop because they incorrectly did the work wrong and will not acknowledge that. He took $300 plus dollars from me because they continue to guess what MIGHT be wrong with the car. I been sitting at home and out of work for two weeks while the car sat at the shop because they dont know what happen when they are the ones who ****** the car up. **************** towed the car back to me after two weeks and told me thats all he can do and cannot give me a reimbursement for using my money to tow it back to them which is insane because i just gave them money to give me a car back that broke down literally 30 mins after receiving it back from them. So do not spend your money with these people because they will guess what it is and tell you thats the problem when In reality it may not be. I say that because i have seen customers coming back after just getting they car done and complaining about hearing the same issues. I been going to them for three years and they way he just didnt care about the situation was just a slap in my face and pretty much a money grab like they always do.
Business response
11/13/2023
On October 19, 2023, *************************** towed his 2013 Dodge Avenger into the shop here at Metro Automotive with a no start condition. After checking, we found oil in the starter. The car was leaking oil from
rear main seal, front crank seal and valve cover gaskets. That was the cause of the starter defect. After replacing starter, ************ drove the car for a day and the car stopped. He had it towed back to the shop the next day
after having someone to jump start his car.. The person that jumped the car, hooked the cables backwards to the battery. This caused a short in the computer and the car wouldn't start. I told ************ to take the car to an electrical shop
or dealer. The person ************ had to jump the car caused the short.
*******************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.