ComplaintsforAAA Residential Cleaning LLC
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Complaint Details
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Initial Complaint
10/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We honestly feel like we've been scammed. We paid $365 for deep COVID cleaning and they didn't even do a standard cleaning. She said windows were included but wanted to charge $100 once she was there. My mirrors and shower were smeared. They didn't clean all of the surface areas. I had to clean my bathroom counters, tables, showers, bathroom toilet, sink, kitchen cabinets, appliances, and other items after paying almost $400. We felt like she talked about her health to justify the shoddy work. I have never paid that much for housekeeping, let alone have to still clean afterward. I paid more because she led me believe I was getting a lot for my money. Please see attached video and photos.Business response
11/18/2021
Business Response /* (1000, 12, 2021/11/08) */ Our deep cleaning consists of standard cleaning then baseboards and window seals. Mrs. ***** home was cleaned on all 3 levels we walked through the home after cleaning and corrected the issues her husband brought to my attention. When we left she did mention the half bath had dirt still noticeable and wanted a full refund. Which I informed we could not do a full refund because still 4 bedrooms and 4 and a half baths, living room, kitchen,stairs,and basement were cleaned and over 10 windows inside and out were done. When we don't do exterior windows but we did hers. At this point I feel it's slanderous because we did stay an additional 2 hours for both of them to walk through their home so we could make sure their needs were met.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.