Business ProfileforHilltop Pools & Spas, Inc.

An electrical outlet was incorrectly placed by the contractors of HillTop Pools, *********, **. Prior to their arrival, I was directed to tell them where I wanted the outlet. I did that, but they did not place it as requested. I tried to explain to the sub-contractor, on their subsequent visit, that it was incorrect. However, he spoke broken English and didn't appear to fully understand the issue and simply kept saying contact HillTop. Therefore, I contacted the project manager who stated he couldn't make the call to have it moved to the specified location. So, I ultimately requested correction several times from the owner, *************************. I have been requesting this change for as long as the pool's outlet was installed - almost six months. The last email exchanges on subject are as follows:12/29-ME "And, no one is addressing the misplaced electrical pole. Could you please address that issue?12/29-OWNER "Also, it is my understanding that the outlet cannot be moved at this point.". 12/30-ME "What do you mean "at this point" it cannot be moved? I have asking for months for it to be corrected. Just so I'm clear, you are refusing to make a correction that was requested due to lack of understanding by your installer?". She has yet to respond, just as she previously skirted around the request for correction for months. I would really like to get a resolution to this issue before spring to minimize the need for post lawn corrections. I kept my end of the contract and consistently paid the draws per events with balance paid in full Aug 14, but am still fighting to get this resolved.With the myriad of issues such as failed follow-through, contractors peeing in yard, drinking on the job, trashing my yard, lying and stealing product (per cameras/photos/texts), I would think that the owner would want to remediate this outstanding issue without such intervention. It is not my fault they hire people who lack sufficient English comprehension skills.