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ComplaintsforMission Critical Comfort Solutions, LLC
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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On *** **, 2022 I had a bran new inside and outside ac unit put it with a new thermostat and lines ran. The job was rushed and I called them back the next day to have the issues fixed. They came out and fixed the problems or so I thought. On april *** 2023 I inspected the unit because I noticed a smell I couldn't pin point that had been getting stronger over the past 5 months. The drain line was improperly installed and caused water and mold dammages. They sent someone out to fix the line that day. When I asked the company what to do about the mold they told me to hire someone to fix it and contact my insurance company. It is still under warranty and the issue was caused by them. They have the pictured and my info about this matter. I used thier chat function to communicate the issues.Business response
05/09/2023
On or about **** **, 2022, Mission Critical Comfort Solutions, LLC (“MCCS”) performed certain work at Mr* *****’s residence, which generally included new HVAC system installation, setup, and owner training. On Saturday, ***** **, 2023, Mr* ***** contacted MCCS regarding an issue with a drain pipe supporting the HVAC system installed in June 2022. MCCS dispatched a technician to Mr* *****’s residence who successfully installed a replacement drain pipe on April *** 2023. After the replacement drain pipe was installed, Mr* ***** again contacted MCCS requesting water and mold remediation in his crawl space, which Mr* ***** contends is necessary due to the drain pipe. Mr* ***** also represented an intent to engage legal representation. MCCS responded by reporting Mr* *****’s allegations of water and mold damage to its commercial general liability insurer, which is currently investigating the cause, nature, and extent of the alleged water and mold damage to Mr* *****’s residence. As of the date of this response, MCCS’ insurer’s investigation is ongoing.
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Contact Information
Business hours
Today,8:00 AM - 8:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | 8:00 AM - 8:00 PM |
SuSunday | 8:00 AM - 8:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.